Troubleshooting - Philips 5000 Series User Manual

Main unit
Soundbar
• Power supply: 100-240 V ~ , 50/60 Hz
• Power consumption: 15V/1.6A
• Standby power consumption: ≤ 0.5 W
• Dimensions (W x H x D):
900 x 65.5 x 91 mm
• Weight: 1.53 kg
• Driver: 2 x full range
(52 mm/2", 4 ohm)
Subwoofer
• Power supply: 100-240 V ~ , 50/60 Hz
• Power consumption: 20 W
• Standby power consumption: ≤ 2 W
• Dimensions (W x H x D):
150 x 225 x 267 mm
• Weight: 2.1 kg
• Driver: 1 x low frequency
(118 mm/4.5", 4 ohm)
Remote control batteries
• 2 x AAA-R03-1.5 V
EN
12

7 Troubleshooting

Warning
• Risk of electric shock! Never remove the
casing of the product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at www.
philips.com/support.
Main unit
The buttons on the soundbar do not work.
• Disconnect the soundbar from the power
supply for a few minutes, then reconnect.
Sound
No sound from the soundbar speakers.
• Connect the audio cable from your
Soundbar to your TV or other devices.
• Reset your soundbar to its factory settings.
• On the remote control, select the correct
audio input.
• Make sure that the soundbar is not muted.
Distorted sound or echo.
• If you play audio from the TV through the
soundbar, make sure that the TV is muted.
Bluetooth
A device cannot connect with the soundbar.
• The device does not support the compatible
profiles required for the soundbar.
• You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable the
function.
• The device is not correctly connected.
Connect the device correctly (see 'Play
audio through Bluetooth' on page 10).
• The soundbar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.