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6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of
the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this product,
check the following points before you
request service. If you still have a problem,
get support at www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply for a
few minutes, and then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press
button on the remote control
or soundbar to turn the soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from your
soundbar to your TV or other devices.
However, you do not need a separate
audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI in
connector on your soundbar.
•
On the remote control, select the
correct audio input.
•
Make sure that the soundbar is not
muted.
18
EN
•
Reset this product to its factory settings
(see "Factory reset")
Distorted sound or echo.
•
If you play audio from TV through this
product, make sure that the TV is
muted.
Bluetooth
A device cannot connect with the
soundbar.
•
The device does not support the
compatible pro�les required for the
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable
the function.
•
The device is not correctly connected.
Connect the device correctly.
•
The soundbar is already connected with
another Bluetooth device.
Disconnect the connected device, and
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor. Move
the device closer to the soundbar, or
remove any obstacle between the
device and the soundbar.
I can't �nd the Bluetooth name of this
unit on my Bluetooth device.
•
Ensure the Bluetooth function is
activated on your Bluetooth device.
•
Re-pair the unit with your Bluetooth
device.
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