3Com 3C10399A User Manual page 69

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups
Viewing ACD User Status
NBX NetSet > User Information > ACD Groups shows each ACD
group that you are a member of. Click each column heading to arrange
the information in ascending or descending order.
Ext. — Shows the extension number of the ACD group.
ACD Group Name — Shows the name of the ACD group.
Queue — Shows the number of calls to this ACD group currently in
the queue.
Answered — Shows the number of calls that have been answered by
this ACD group since NBX system startup.
Status — Shows whether you are currently logged in or out of the
ACD group.
State — Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group,
only the administrator can log you out. If your extension is not locked
into the ACD group, you can log yourself out.
You can also perform the following actions:
Select All — Select for an action all ACD groups of which you are a
member.
Log In — Log in to the selected ACD group (or groups).
Log Out — Log out from the selected ACD group (or groups).
Detail — Opens the ACD Groups - Status Details screen, which
provides information about a selected group.
Viewing ACD Group Status Details
Click Detail in NBX NetSet > User Information > ACD Groups to
show more detailed information about the agents of this ACD group.
Click each column heading to arrange the information in ascending or
descending order.
Ext. — Shows the extension number of each agent in the group
First Name — Shows the first name of each agent
Last Name — Shows the last name of each agent
Rank — Shows the order in which calls are routed to agents in the
group
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