Chapter 8: Troubleshooting; General Troubleshooting - Toshiba Regza 42ZV650U Owner's Manual

General troubleshooting

Before calling a service technician, please check this
chapter for a possible cause of the problem and some
solutions you can try.
Black box on-screen
• The closed caption feature is set to one of the Text modes
(T1, T2, T3, or T4). Set the closed caption feature to Off
(- page 50).
TV stops responding to controls
• If the TV stops responding to the controls on the remote
control or TV control panel and you cannot turn off the TV,
press and hold the POWER button on the TV control panel for
5 or more seconds to reset the TV.
Other problems
• If your TV's problem is not addressed in this Troubleshooting
section or the recommended solution has not worked, use
the Restore Factory Defaults procedure (- page 40).
TV will not turn on
• Make sure the power cord is plugged in, and then press p.
• The remote control batteries may be dead. Replace the
batteries or try the control panel buttons.
Picture problems
General picture problems
• Check the antenna/cable connections (- Chapter 2).
• Press + on the remote control or the TV and select a valid
video input source (- page 41). If no device is connected to
a particular input on the TV, no picture will display when you
select that particular input source. For device connection
details, see Chapter 2.
• Antenna reception may be poor. Use a highly directional
outdoor antenna (if applicable).
• The station may have broadcast difficulties. Try another
channel.
• Adjust the picture qualities (- page 49).
• If you are using a VCR, make sure L on the remote control
is set correctly (- page 22).
• Do not connect both a standard video cable and an S-video
cable to the VIDEO 1 input at the same time (- page 13).
Video Input Selection problems
• If the Input Selection window does not appear when you
press + on the remote control or the TV control panel,
press + a second time, which will change to the next video
input source and display the Input Selection window.
Cannot view external signals or channel 3 or 4
• If you cannot view signals from external devices connected to
VIDEO 1, VIDEO 2, ColorStream
HDMI 4, PC or from channels 3 or 4, make sure the Input
Lock is set to Off (- page 56).
Poor color or no color
• The station may have broadcast difficulties. Try another
channel.
• Adjust the Tint and/or Color (- page 49).
Poor composite or S-video picture
• If the TV is connected to an external A/V device (e.g. DVD
player, video game system, set-top box, etc.) try using a
ColorStream ® or HDMI video connection instead.

Chapter 8: Troubleshooting

® , HDMI 1, HDMI 2, HDMI 3,
• If you connect an S-video cable, be sure to disconnect the
standard (composite) video cable. Do not connect both types
of video cable at the same time.
Picture and sound are out of sync
• As with all products that contain a digital display, in rare
instances, when viewing certain content (e.g. television
broadcasts, video games, DVDs), you may notice that the
sound and picture are slightly out of sync. This phenomenon
can be caused by various factors including, without
limitation, video processing within the TV, video processing
in an attached gaming system, and video processing or
different compression rates used by broadcasters in their
programming. You may want to try one or more of the
following suggestions, which may help to reduce the effect of
this phenomenon:
– If the TV is connected to an A/V receiver that has a
programmable audio delay feature, use this feature to help
synchronize the sound to the picture.
– If you notice this phenomenon only on certain TV channels,
please contact your local broadcast, cable, or satellite
provider to inform them of this issue.
Sound problems
• Check the antenna/cable connections (- Chapter 2).
• The station may have broadcast difficulties. Try another
channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature to
Stereo mode (- page 52).
• If you are not receiving a second audio program from a
known SAP source, make sure the MTS feature is set to SAP
mode (- page 52).
• If you hear audio that seems "incorrect" for the program you
are watching (such as music or a foreign language), the SAP
mode may be on. Set the MTS feature to Stereo mode
(- page 52).
• If you connect a PC using either the PC IN terminal or an
HDMI terminal, make sure that the PC Audio setting is
properly set (- page 57).
Remote control problems
• Make sure the remote control is set to the correct device
mode (- page 22).
• Remove all obstructions between the remote control and the
TV.
• The remote control batteries may be dead. Replace the
batteries (- page 20).
• Your TV remote control may not operate certain features on
your external device. Refer to the owner's manual for your
other device to determine its available features. If your TV
remote control does not operate a specific feature on another
device, use the remote control that came with the device
(- pages 26–33).
• If the TV still does not act as expected, use the Reset Factory
Defaults procedure (- page 40).
Channel tuning problems
• Make sure the remote control is set to the correct device
mode (- page 22).
• The channel may have been erased from the channel memory
by the Auto Tuning feature. Add the channel to the channel
memory (- page 37).
• The channel may be blocked by the Lock feature. Unblock the
channel (- page 55).
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