Mercedes-Benz E-Class Coupe 2021 Operator's Manual page 256

254 MBUX multimedia system
Select Call.
#
After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 251).
/
The Mercedes-Benz Customer Center
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takes your call and organizes the break‐
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from
the Mercedes-Benz Customer Center with
Later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement, the vehicle data is
transferred and the Mercedes-Benz Cus‐
tomer Center takes your preferred appoint‐
ment date. The information is then sent to
your desired service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears at a later time.
Transferred data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
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The required data transfer technology is sup‐
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ported by the mobile phone network pro‐
vider.
The quality of the mobile connection is suffi‐
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cient.