Procedure - Cadillac Escalade 2021 Manual

448 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 448
Customer Assistance Offices . . . . 450
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 450
Online Owner Center . . . . . . . . . . . . . 451
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 451
Roadside Service . . . . . . . . . . . . . . . . . 452
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 453
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 454
Collision Damage Repair . . . . . . . . . 455
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 457
Radio Frequency Statement . . . . . 457
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 458
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 458
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 458
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 459
Event Data Recorders . . . . . . . . . . . . 459
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Infotainment System . . . . . . . . . . . . . 460
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without