Customer Information; Customer Satisfaction Procedure - Cadillac LYRIQ 2023 Owner's Manual

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Customer Information

Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 304
Customer Assistance Offices . . . . . . . . . . . 306
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . . . . . . . 306
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 306
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Roadside Assistance Program . . . . . . . . . . 307
Scheduling Service Appointments . . . . . 309
Courtesy Transportation Program . . . . . 309
Collision Damage Repair . . . . . . . . . . . . . . . 310
Publication Ordering Information . . . . . . 312
Radio Frequency Statement . . . . . . . . . . . . 312
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 312
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 313
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 313
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Event Data Recorders . . . . . . . . . . . . . . . . . . 314
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Infotainment System . . . . . . . . . . . . . . . . . . 315
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member
of dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800 458 8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.