Customer Information; Customer Satisfaction Procedure - Cadillac CT4 2023 Owner's Manual

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Customer Information

Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 378
Customer Assistance Offices . . . . . . . . . . . 380
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 380
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Roadside Assistance Program . . . . . . . . . . 381
Scheduling Service Appointments . . . . . . 383
Courtesy Transportation Program . . . . . 383
Collision Damage Repair . . . . . . . . . . . . . . . 384
Publication Ordering Information . . . . . . 386
Radio Frequency Statement . . . . . . . . . . . 386
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 386
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 387
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 387
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Event Data Recorders . . . . . . . . . . . . . . . . . . 388
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Infotainment System . . . . . . . . . . . . . . . . . . 389
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800 458 8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.