Procedure; Customer Information - Cadillac XTS 2018 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 329
Customer Assistance Offices . . . . 331
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 331
Online Owner Center . . . . . . . . . . . . . 332
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 332
Roadside Service . . . . . . . . . . . . . . . . . 333
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 334
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 335
Collision Damage Repair . . . . . . . . . 336
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . 338
Radio Frequency Statement . . . . . 338
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 339
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 339
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 340
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Event Data Recorders . . . . . . . . . . . . 340
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Infotainment System . . . . . . . . . . . . . 341
CUSTOMER INFORMATION
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
329