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Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . 435
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 437
Customer Assistance for
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 438
Online Account . . . . . . . . . . . . . 438
Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 439
Program . . . . . . . . . . . . . . . . . . . . 439
Appointments . . . . . . . . . . . . . 441
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 442
Collision Damage
Repair . . . . . . . . . . . . . . . . . . . . . . . 443
Publication Ordering
Information . . . . . . . . . . . . . . . . 445
Statement . . . . . . . . . . . . . . . . . 446
Reporting Safety Defects
to the United States
Government . . . . . . . . . . . . . . . 447
Reporting Safety Defects
to the Canadian
Government . . . . . . . . . . . . . . . 447
to General Motors . . . . . . . 447
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy . . . . . . . . . . . . . . . . 448
Cybersecurity . . . . . . . . . . . . . . 448
Event Data Recorders . . . 449
OnStar . . . . . . . . . . . . . . . . . . . . . . . 450
Infotainment System . . . . . 450
Customer Information
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,
435
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