Common Windows Problems; Common Postscript Problems - Xerox PHASER 3435 User Manual

Condition
Curl
If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Try printing to rear cover.
An unknown
Your printer is probably being used at an altitude
image
of 1,000 m (3,281 ft) or above.
repetitively
appears on a
The high altitude may affect the print quality such
next few sheets
as loose toner or light imaging. You can set this
or loose toner,
option through Printer Settings Utility or
light print, or
Altitude Adj. in System setup menu. See
contamination
page 2.4.
occurs.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
• Ensure that the cables are connected
correctly, the printer is on.
"Error Writing to
LPTx" message • If bi-directional communication is not turned
appears.
on in the driver, it will also cause this
message.
"General Protection
Fault", "Exception
Close all other applications, reboot Windows
OE", "Spool32", or
and try printing again.
"Illegal Operation"
messages appear.
These messages may appear during printing.
"Fail To Print," "A Just keep waiting until the printer finishes
printer timeout error printing. If the message appears in standby
occurred," mode or after printing has been completed,
messages appear. check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 2000/XP/2003 User's Guide that
came with your PC for further information on Windows error
messages.
Suggested solutions
Suggested solutions

Common PostScript problems

The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when
PostScript errors occur, open the Print Options window and
click the desired selection next to the PostScript errors section.
Condition Possible cause
The PostScript
PostScript file
driver may not
can not be
be installed
printed.
correctly.
"Limit Check The print job
Error" message was too
appears. complex.
A PostScript Print job may
error page not be
prints. PostScript.
The optional The printer
tray 2 is not driver has not
selected in the been
driver. configured to
recognize the
optional tray 2.
9.13
<Troubleshooting>
Suggested solutions
• Print a configuration page
and verify that the PostScript
version is available for
printing.
• Install the PostScript driver.
• If problem consists, contact a
service representative.
You might need to reduce the
complexity of the page or install
more memory.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray2
option of the Installable
Options section to Installed.