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In case of unauthorized changes of boiler's construction, without following installation, operation and technical
maintenance instructions provided in the manual, if boiler is not maintained or mandatory service is not carried out or
in case of failure to settle with seller, warranty is suspended or terminated. User must cover the expanses of travel of
technical service specialists if:
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Technical service staff is called to carryout non-warranty work.
Device must be repaired because of the fault of user or independent distributor.
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Failure cannot be eliminated because of reasons that do not depend on actions of technical service workers (for
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example, when there is no fuel, no draft in chimney, system is not tight, boiler is installed inappropriately).
Boilers of biomass require raised temperature in return counter of system.
Warranty only applies if distributor informs the manufacturer or user fills out request and after filling out a complaint
provides a copy of document proving the purchase of product. If passport of device is lost, user is responsible for all
repairs.
If the same part of the device was unsuccessfully repaired three times, user has the right to demand that whole device
would be replaced. Whole system can only be replaced after receiving technical service representative's confirmation
that it cannot be repaired.
UAB "STROPUVA IR KO" cannot be held responsible for indirect losses or damage, which is caused by additional
inconveniences because of inability to use the device or its parts, which are under warranty. Client's complaints about
damages, other than damages caused after delivery of good because of physical defects, are not accepted.
All disputes indirectly or directly related to the contract are solved by competent court, according to registration place
of territorial distributor. Distributor is allowed to choose competent court according to buyers residence place.
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