Troubleshooting Guide - Razor E Prime III Manual

HEADLINE

TROUBLESHOOTING GUIDE

Problem
Does not work out of the box
No longer works
Short run time/runs slow
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
Need Help? Visit our website for product support, a list of authorized service centers in the US and customer service contact information at www.razor.com.
Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is
listed at the back of this manual.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Possible Cause
Unit must be traveling at least 3 mph
(5 km/h) before motor will engage
Undercharged battery
No lights on charger
Undercharged battery
Battery will not hold a charge
Rider's weight
Riding conditions
Battery not fully charged
Old/damaged battery
For more troubleshooting tips or to locate an authorized Service Center in your area,
Solution
Kick to start to at least 3 mph (5 km/h) while engaging throttle to
engage motor.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete
No lights/Blinking lights - Replace Charger
Replace battery.
Do not exceed 220 lb (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 7 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
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