Table of Contents
Advertisement
Table 8. System error messages(continued)
System message
Keyboard failure
No boot device available
No timer tick interrupt
NOTICE - Hard Drive SELF MONITORING SYSTEM has
reported that a parameter has exceeded its
normal operating range. Dell recommends that
you back up your data regularly. A parameter
out of range may or may not indicate a
potential hard drive problem
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS
Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It
consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you
to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary
operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
support.
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in
2. Create a bootable USB drive. For more information see the knowledge base article
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen.
6. Boot to the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Flashing the BIOS
About this task
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
66
Troubleshooting
Description
Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No bootable partition on hard disk drive, the hard disk drive cable is
loose, or no bootable device exists.
•
If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and
partitioned as a boot device.
•
Enter system setup and ensure that the boot sequence
information is correct.
A chip on the system board might be malfunctioning or
motherboard failure.
S.M.A.R.T error, possible hard disk drive failure.
"Flashing the
BIOS" to download the latest BIOS setup program file.
SLN143196
at www.dell.com/support.
www.dell.com/
Hide quick links:
Advertisement
Table of Contents
