Crosh - Dell Latitude 7410 Chromebook Enterprise Service Manual

Table 12. Chrome OS issue (continued)
Other Chromebook lock up or freeze symptoms that are not listed
here

CROSH

This topic covers the information that you need to know for the Chrome Shell (CROSH). CROSH and the Google Chrome URL commands
provide some troubleshooting tools, information, and advanced settings.
The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All
troubleshootings must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting
tools, information, and advanced settings. CROSH is a command line interface similar to the Linux BASH or Windows command (cmd.exe)
terminals. Chrome OS is based on Linux, but CROSH does not recognize most Linux commands. The most useful commands for
troubleshooting are memory test, storage_test_1, storage_test_2, ping, and tracepath. Ping works differently than it does in Windows. By
default, it repeats until you press <Ctrl> + <C>, and it does not show any statistics. The tracepath command is similar to the Windows
traceroute command. A detailed explanation of the commands can be viewed below, by typing help, or help_advanced in CROSH.
1. Open the Chrome browser.
2. Press <Clrl> + <Alt> + <T> The interface appears as shown in the screenshot below:
3. Type in the CROSH command for diagnostics. Type 'help' for a list of available commands. Type help_advanced to display a
complete list of commands for debugging purposes
Alternately, refer to CROSH Commands for the list of the CROSH commands available for diagnostics.
62 Troubleshooting
Chrome OS issues
2. Sign in as guest or use a different PC.
3. Open an internet browser, and navigate to
www.google.com/accounts/recovery/
4. Select I do not know my password, and then enter the email
address that you use to sign in to Google.
5. Click Continue and follow the on-screen instructions to reset
the password.
If none of the above symptoms match the Chromebook's issue,
refer to Google Help Center for the online troubleshooter and more
help.
https://