Chapter 5: Troubleshooting; Supportassist Onboard Diagnostics; Launching Supportassist - Dell Latitude 7410 Chromebook Enterprise Service Manual

Topics:
•

SupportAssist Onboard Diagnostics

• Basic troubleshooting
• CROSH
• CROSH commands
• Chrome commands
• Commonly used CROSH command
• Reset Chromebook
• Recovery Chromebook
SupportAssist Onboard Diagnostics
Dell Latitude 7410 Chromebook Enterprise is shipped with SupportAssist onboard diagnostics.
The Dell SupportAssist diagnostics perform a complete check of your system hardware. SupportAssist is embedded in the BIOS and is
launched by the BIOS internally (from the advanced boot menu). The embedded system diagnostics provide a set of options for particular
devices or device groups allowing you to:
1. Run tests automatically or in an interactive mode.
2. Repeat tests.
3. Display or save test results.
4. Run thorough tests to introduce additional test options to provide extra information about the failed device(s).
5. View status messages that inform you if tests are completed successfully.
6. View error messages that inform you of problems encountered during testing.

Launching SupportAssist

This section outlines how to launch SupportAssist on Latitude 7410 Chromebook Enterprise.
Preparing Dell Latitude 7410 Chromebook Enterprise for
SupportAssist
Connect the power adapter to the system and keep the power adapter connected throughout the procedure.
1. Press and hold <Power> + <F2> for two seconds to boot into Chrome OS recovery menu.
2. When the screen appears, press <F12>. The system will reboot.
3. When the system powers back on, press <Power>. The system will reboot to launch SupportAssist.
56 Troubleshooting
Troubleshooting
5