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Dell Inspiron 14 7430 2-in-1 Owner's Manual

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Inspiron 14 7430 2-in-1
Owner's Manual
Regulatory Model: P172G
Regulatory Type: P172G001
May 2023
Rev. A01

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Summary of Contents for Dell Inspiron 14 7430 2-in-1

  • Page 1 Inspiron 14 7430 2-in-1 Owner's Manual Regulatory Model: P172G Regulatory Type: P172G001 May 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Right....................................... 6 Left......................................6 Top......................................7 Front....................................... 9 Bottom....................................10 Modes....................................10 Chapter 2: Set up your Inspiron 14 7430 2-in-1................12 Chapter 3: Specifications of Inspiron 14 7430 2-in-1..............14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................15 Operating system................................15 Memory....................................15 External ports..................................
  • Page 4 BitLocker..................................28 Recommended tools................................. 28 Screw list.....................................29 Major components of Inspiron 14 7430 2-in-1......................30 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........32 Base cover..................................32 Removing the base cover............................32 Installing the base cover............................34 Solid-state drive................................36 Removing the M.2 2230 solid-state drive......................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................84 Chapter 9: Troubleshooting......................85 Handling swollen Lithium-ion batteries........................85 Locate the Service Tag or Express Service Code of your Dell computer ..........85 Dell SupportAssist Pre-boot System Performance Check diagnostics..............86 Running the SupportAssist Pre-Boot System Performance Check..............86 Built-in self-test (BIST)..............................

  • Page 6: Chapter 1: Views Of Inspiron 14 7430 2-In-1

    Views of Inspiron 14 7430 2-in-1 Right 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 7: Top

    Troubleshooting section in your computer’s Service Manual. 1. Power button with optional fingerprint reader Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. Views of Inspiron 14 7430 2-in-1...
  • Page 8 The highlighted area indicates the actual active fingerprint reader area and the image is for illustration purposes only. NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals. 2. Right speaker Provides audio output.

  • Page 9: Front

    Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. Views of Inspiron 14 7430 2-in-1...

  • Page 10: Bottom

    Bottom 1. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. Modes The following modes are applicable for your 2-in-1 computers.
  • Page 11 Tablet Stand Tent Views of Inspiron 14 7430 2-in-1...

  • Page 12: Chapter 2: Set Up Your Inspiron 14 7430 2-In-1

    To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press the power button to turn on the computer. 2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 13 Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. SupportAssist SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support.

  • Page 14: Chapter 3: Specifications Of Inspiron 14 7430 2-In-1

    Specifications of Inspiron 14 7430 2-in-1 Dimensions and weight The following table lists the height, width, depth, and weight of your Inspiron 14 7430 2-in-1. Table 3. Dimensions and weight Description Values Height: Front height 15.54 mm (0.61 in.) Rear height 17.47 mm (0.69 in.)

  • Page 15: Chipset

    Chipset The following table lists the details of the chipset supported by your Inspiron 14 7430 2-in-1. Table 5. Chipset Description Values Chipset Integrated in the processor Processor Generation Intel Core i3/i5/i7 DRAM bus width 64-bit Flash EPROM 32 MB...

  • Page 16: Internal Slots

    M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Inspiron 14 7430 2-in-1. Table 9. Wireless module specifications Description Option one...

  • Page 17: Audio

    ● One M.2 2230 solid-state drive ● One M.2 2280 solid-state drive The primary drive of your Inspiron 14 7430 2-in-1 varies with the storage configuration. For computers with a M.2 solid-state drive, the primary drive is the M.2 drive with the operating system installed.

  • Page 18: Media-Card Reader

    M.2 2230 solid-state drive PCIe Gen4 x4 NVMe, QLC, up to 64 Up to 1 TB Gbps Media-card reader The following table lists the media cards supported by your Inspiron 14 7430 2-in-1. Table 12. Media-card reader specifications Description Values Media-card type...

  • Page 19: Camera

    For example, if you press 2, 2 is displayed; if you press Shift and 2, @ is displayed. Camera The following table lists the camera specifications of your Inspiron 14 7430 2-in-1. Table 15. Camera specifications Description...

  • Page 20: Touchpad

    For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your Inspiron 14 7430 2-in-1. Table 17. Power adapter specifications Description Values...

  • Page 21: Battery

    Battery The following table lists the battery specifications of your Inspiron 14 7430 2-in-1. Table 18. Battery specifications Description Option one Option two Battery type 4-cell "smart" lithium-ion, 54 Wh 4-cell "smart" lithium-ion, 64 Wh Battery voltage 15 VDC 15.20 VDC Battery weight (maximum) 0.235 kg (0.52 lb)

  • Page 22: Display

    Power consumption (maximum) 3.20 W Anti-glare vs glossy finish Anti-glare Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint-reader of your Inspiron 14 7430 2-in-1. Table 20. Fingerprint reader specifications Description Values Fingerprint-reader sensor technology Capacitive...

  • Page 23: Gpu-Integrated

    Graphics Shared system memory Generation Intel Core i5/i7 External display support The following table lists the external display support for your Inspiron 14 7430 2-in-1. Table 22. External display support Graphics card Supported external displays with Supported external displays with...

  • Page 24: Dell Support Policy

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solutions. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.

  • Page 25: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 26: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 27: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 28: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 29: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 30: Major Components Of Inspiron 14 7430 2-In-1

    Quantity Screw image Touchpad M1.6x2.5 Major components of Inspiron 14 7430 2-in-1 The following image shows the major components of Inspiron 14 7430 2-in-1. 1. Base cover 2. I/O board cable 3. Heat sink 4. USB Type-C bracket Working inside your computer...
  • Page 31 17. Power button NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 32: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 33 Removing and installing Customer Replaceable Units (CRUs)

  • Page 34: Installing The Base Cover

    Steps 1. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover will open up creating a gap between the base cover and the palm-rest assembly at the hinges.
  • Page 35 Removing and installing Customer Replaceable Units (CRUs)

  • Page 36: Solid-State Drive

    Steps 1. Connect the battery cable to the connector on the system board and adhere the tape that secures the battery cable to the battery. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 37: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the system board. 2. Slide and lift the M.2 2230 solid-state drive assembly off the system board. 3. Flip over the M.2 2230 solid-state drive assembly. 4.
  • Page 38 ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ● M.2 2280 solid-state drive The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket 2.

  • Page 39: Removing The M.2 2280 Solid-State Drive

    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.

  • Page 40: Wireless Card

    ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ● M.2 2280 solid-state drive The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the system board. 2.

  • Page 41: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and lift the wireless card off the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 42 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 25. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 43: Fan

    2. Follow the procedure in After working inside your computer. Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the fan and provides a visual representation of the removal procedure. Steps 1.
  • Page 44 Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3. Remove the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 45: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 46: Installing The Battery

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the battery cable to the system board, if applicable. 2.

  • Page 47: Coin-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4.

  • Page 48: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel the coin-cell battery and lift it off the slot on the palm-rest and keyboard assembly. Installing the coin-cell battery CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Heat Sink

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 50: Installing The Heat Sink

    Steps 1. In reverse sequential order (4 > 3 > 2 > 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 51: I/O Board

    Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1 > 2 > 3 > 4) tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 52: Installing The I/O Board

    Steps 1. Remove the two screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Lift the latch and disconnect the power-button with fingerprint reader cable from the I/O board. NOTE: This step is only applicable to computers shipped with the optional fingerprint reader.

  • Page 53: Power-Button

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 54: Installing The Power-Button

    2. Remove the base cover. 3. Remove the board. About this task NOTE: This procedure is applicable only for computers that are shipped without the optional fingerprint reader. The following image indicates the location of the power-button and provides a visual representation of the removal procedure. Steps 1.

  • Page 55: Removing The Power-Button With Fingerprint Reader

    Steps 1. Place the power-button into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power-button with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures power-button to the palm-rest and keyboard assembly. Next steps 1.

  • Page 56: Installing The Power-Button With Fingerprint Reader

    Steps 1. Peel off the mylar covering the fingerprint-reader cable. 2. Remove the screw (M2x3) that secures the power-button with fingerprint reader to the palm-rest and keyboard assembly. 3. Lift the power-button with fingerprint reader, along with the fingerprint-reader cable, off the palm-rest and keyboard assembly.

  • Page 57: Touchpad

    Steps 1. Align and place the power-button, along with the fingerprint-reader cable, into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power-button with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures power-button to the palm-rest and keyboard assembly. 4.

  • Page 58: Installing The Touchpad

    Steps 1. Lift the latch and disconnect the touchpad cable from the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Lift the touchpad cable off the palm-rest and keyboard assembly. 4. Remove the five screws (M1.6x2.5) and the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.
  • Page 59 Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x2) and the five screws (M1.6x2.5) that secure the touchpad to the palm-rest and keyboard assembly.

  • Page 60: Speakers

    Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card.

  • Page 61: Installing The Speakers

    Steps 1. Lift the latch and disconnect the keyboard-backlight cable from the system board. 2. Lift the latch and disconnect the keyboard cable from the system board. 3. Lift the latch and disconnect the touchpad cable from the system board. 4.
  • Page 62 Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker and wireless module cables through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4.

  • Page 63: Display Assembly

    Display assembly Removing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.

  • Page 64: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display cable from the connector on the system board. 3. Lift the latch and disconnect the touch-screen cable from the connector on the system board. 4.
  • Page 65 Steps 1. Place the palm-rest and keyboard assembly on a clean and flat surface. Removing and installing Field Replaceable Units (FRUs)

  • Page 66: System Board

    2. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide the display assembly. 3. Align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
  • Page 67 2. Display-cable connector 3. Battery-cable connector 4. Keyboard-backlight cable connector 5. Keyboard-cable connector 6. Touchpad-cable connector 7. Speaker-cable connector 8. M.2 solid-state drive connector 9. M.2 wireless-card connector 10. I/O-board cable connector 11. Fan-cable connector The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 68 Removing and installing Field Replaceable Units (FRUs)

  • Page 69: Installing The System Board

    Steps 1. Peel the tape that secures the I/O-board connector latch to the system board. 2. Lift the latch and disconnect the I/O-board cable from the system board. 3. Disconnect the fan cable from the system board. 4. Disconnect the speaker cable from the speaker board. 5.
  • Page 70 1. Display-board cable connector 2. Display-cable connector 3. Battery-cable connector 4. Keyboard-backlight cable connector 5. Keyboard-cable connector 6. Touchpad-cable connector 7. Speaker-board cable connector 8. Speaker-cable connector 9. M.2 solid-state drive connector 10. M.2 wireless-card connector 11. IO-board cable connector 12.
  • Page 71 Removing and installing Field Replaceable Units (FRUs)

  • Page 72: Palm-Rest And Keyboard Assembly

    Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the fan cable to the connector on the system board. 4.

  • Page 73: Installing The Palm-Rest And Keyboard Assembly

    3. Remove the battery. 4. Remove the coin-cell battery. 5. Remove the wireless card. 6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever is applicable. 7. Remove the board. 8. Remove the speakers. 9. Remove the fan. 10.
  • Page 74 Steps Place the palm-rest and keyboard assembly on a clean and flat surface. Next steps 1. Install the touchpad. 2. Install the system board. NOTE: The system board can be removed with the heat sink attached to avoid breaking the thermal bond between the heat sink and the system board.

  • Page 75: Chapter 7: Software

    ● Windows 11 Pro National Education, 64-bit ● Windows 11 Home, 64-bit ● Windows 11 Home in S-mode, 32-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 76: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 77: System Setup Options

    Depending on your system and its installed devices, the items that are listed in this section may or may not appear. Table 27. System setup options—System information menu Overview Inspiron 14 7430 2-in-1 BIOS Version Displays the BIOS version number.
  • Page 78 Table 27. System setup options—System information menu (continued) Overview Memory Memory Installed Displays the total system memory installed. Memory Available Displays the total system memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 79 By default, the option is enabled. Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. BIOS setup...
  • Page 80 Table 35. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system. Asset Tag Create a system Asset Tag. First Power On Date Set Ownership Date Enable to set the ownership date. By default, the option is disabled. Diagnostics OS Agent Requests Enable to set the system to schedule onboard diagnostics on a subsequent...

  • Page 81: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 82: System And Setup Password

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 83: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 84: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 85: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 86: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 87: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 88: System-Diagnostic Lights

    3~5 seconds. Non-RPMC Flash on Boot Replace the system board. Guard fused system CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...
  • Page 89 (AC, battery, coin cell) and drain flea power by pressing and holding down power button 3~5 seconds to ensure all power are drained. ● Run "BIOS recovery from USB", and the instructions are in the website Dell support. Troubleshooting...

  • Page 90: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 91: Wifi Power Cycle

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 92: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 42. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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