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Warranty Claims
Service under the above warranties may be obtained
by returning the product, with proof of purchase,
to the authorized Representative from whom the
product was purchased, a local Representative, or to
Janome Support.
Any product to be returned to the factory, either by
customers or Representatives, must be accompanied
by a Return Authorization Number (RA). RAs may be
obtained by email (custrel@janome-america.com)
or toll-free at 1-800-631-0183. If it is determined
that the Product may be defective, an RA number
will be issued with instructions for Product return.
An unauthorized return (a return without an RA
number) will be shipped back to customer at
customer's expense. Authorized returns are to be
shipped prepaid and insured in an approved shipping
container. The original box and packaging materials
should be kept for storing or shipping.
Shipping Cost
Shipping is the responsibility of the customer.
Product Service and Maintenance
Periodically use a small brush to clean all lint and
threads from under the carriage, track and rack. Keep
rack and track clean and clear of any foreign material,
build up, or obstruction.
Follow Janome Quilting Machine Service and
Maintenance for best results with the Pro-Stitcher.
Replace needles every 2-4 hours (1-2 per large quilt)
and lubricate hook every 3-4 hours of use (about
every 2nd bobbin change). Periodically check the
thread tensioner. Use small brush to clean out all lint,
loose thread or obstructions from the bobbin hook
each time you begin to use the
Pro-Stitcher and Janome quilting machine.
30 | Installation Instructions
Servicing is recommended for your Janome quilting
machine annually from a qualified representative.
Servicing will cover belt tensioning, encoder
positioning, bearing retainers, hook axial play and
timing, presser and needle bar adjustment, and
internal lubrication to take-up lever, hopping foot
levers, bushings/bearings.
Janome America, Inc.
Customer Relations
10 Industrial Ave, Suite 2
Mahwah, NJ 07430
Toll Free: 1-800-631-0183
custrel@janome-america.com
www.Janome.com
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