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Problem/Symptom
The X- and Y-tension springs are too loose.
Gear tooth skipping occurs, causing the
stitched design to be shifted in either the X or
the Y direction.
Lubrication required between white gears and blue rack
When the Pro-Stitcher carriage levers are
engaged squeaking can be heard as the
machine is pushed or driven.
Jumps between repeated patterns
Use of any of the Repeat options results in a
jump between each pattern
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Corrective Measure
The X- and Y-tension springs may need to be tightened.
First make sure the Pro-Stitcher software is the most
current version. Using a 3mm Allen wrench, tighten the
bolts (clockwise) running through the center of the two
springs in the Pro-Stitcher carriage (one on the X-mo-
tor assembly and one on the Y-motor assembly). Only
one or two full rotations is all that is usually required.
Tightening more than three turns will likely damage
the system. Be careful while tightening not to flex the
shaft that the bolt is tightening into or it may break. The
quilting machine will need to be removed from the car-
riage and the carriage turned upside down to access the
X-tension spring. Test that the springs are not too tight
by going to the Freehand screen and pressing the Gears
button to rotate the engagement motor a few times. If
they are too tight, the motor will slip and not complete
its rotation. Loosen the tension spring bolt if this occurs.
Lubricate the teeth of the white plastic gears for both
the X- and the Y-axes by applying a small amount of
silicone lubricant to the teeth of the white gears. Do not
use a solvent-based or an oil-based lubricant (such as
WD-40 or sewing machine oil) as this will attract dust
and eventually clog the gears.
When using the Repeat functions, if the start and/or
stop points are within the block of the pattern (i.e. they
are not located at the left and right-hand sides of the
pattern block) and/or not at the same height, there will
be a jump between each repeat of the pattern. This can
be corrected by selecting the Point 2 Point (P2P) button
in the Repeat tab.
Installation Instructions | 25
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