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Problem/Symptom
Error messages
Motor Error with lightning bolt icon in the top-
right corner (may occur with various types of
Motor Error messages on the screen).
System Restore or System Repair message
on boot-up.
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Corrective Measure
This will occur with various types of motor errors.
Generally they mean that the Pro-Stitcher cannot
communicate with the motors. Check that the carriage
is plugged in and that the serial cables are connected
properly into the box behind the Pro-Stitcher computer.
If everything is connected properly and power is on,
press the lightning bolt button to attempt to re-establish
communication with the motors. The icon will return to
normal once communications are re-established.
If this occurs during stitching (possibly due to a large
electrostatic discharge (ESD) event or power surge), the
Pro-Stitcher will stop moving and wait for the lightning
bolt icon to be pressed. If the quilting machine is still
stitching at this point, press the STOP button on the
handles. Pro-Stitcher does not resume on its own after
such a disruption for safety reasons and will require
user intervention to resume stitching the design.
When communications are reestablished by pressing
the lightning bolt button, it will be necessary to re-set
the starting point to the position where the stitching
stopped and resume stitching from that point. If the
tablet touch-screen does not respond after such an
ESD or surge event, it may be necessary to re-boot the
tablet using the power button. A mouse may be plugged
into an available USB port and used to save any work
prior to re-booting the tablet.
If a message appears on boot-up (black screen, white
text) that asks whether to run System Restore or Start
Windows Normally, select Start Windows Normally by
using the volume buttons on the tablet to move your
selection up or down and use the "Windows" button
to select "Start Normally." The system should resume
as normal. The computer will default to the System
Restore screen (more of a typical Windows blue/white
screen) if you do not select the Start Normally option in
time. If this occurs, use the power switch to reboot the
computer and try again.
Installation Instructions | 27
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