Troubleshooting; Identifying And Diagnosing Issues - Trane Tracer TD-5 Installation, Operation And Maintenance Manual

Troubleshooting

This section describes the possible error messages and
other issues that you may encounter while using the
Tracer™ TD-5 display.

Identifying and Diagnosing Issues

Problem
Blank display (TD-5 does not respond
to touch).
After powering up, the TD-5 displays
a message that it is not
communicating.
No data available in custom report.
Blank display
Button presses don't work properly.
38
Possible Cause
No power.
Controller not powered up.
Data has not yet been defined for the report.
TD-5 has gone into a low power mode and shut
off backlight.
Touchscreen calibration issue.
Important: There are no serviceable parts within the
TD-5 display enclosure. Opening the
enclosure will void the product warranty.
Possible Solution
Verify that the TD-5 is connected to a power source,
and that the power source is in working condition.
Replace cable if necessary. Power up the controller if
necessary.
Add data to report. See
p. 14.
Touch the TD-5 screen to wake up the display.
Run through a touchscreen calibration by cycling
power to the module. See Touchscreen Calibration
sections for more information.
"Creating a Custom Report,"
RT-SVX49C-EN