Troubleshooting - Trane Tracer AdaptiView User Manual

Troubleshooting

The following table contains information to help troubleshoot the Tracer® AdaptiView™
displays.
Table 15. Common error messages with possible causes and solutions
Issue
The screen only partially displays; the Auto and Stop buttons
appear, but there is no text.
The following error message appears:
UC800 Configuration is Invalid
UC800 configuration must be updated with the Tracer TU
technician utility
The following error message appears:
Communication lost with UC800
• Check power and communication cables
• Update the UC800 software with the Tracer TU technician
utility
The following error message appears:
Display Failed to Establish Communication
• Check power and communication cables
• Re-attempting connection in X seconds
The following error message appears:
[*Missing file name]
UC800 software must be updated with the Tracer TU technician
utility
62
Possible Causes/Solutions
The UC800 configuration is invalid.
Download a valid configuration using the Tracer TU service tool.
Follow the error message instructions.
Communication has been established and then lost, or the UC800
configuration is invalid.
Follow the error message instructions.
Communication is not established.
• The Ethernet cable and/or the power cable may be disconnected.
Check the connections.
• The UC800 may have an invalid configuration. Download a valid
configuration using the Tracer TU service tool.
A file is missing.
• The Tracer TU service tool is connected and the LLID binding screen is
displayed.
• UC800 has an invalid configuration. Download a valid configuration
using the Tracer TU service tool.
• Cycle power to the display and the UC800. Disconnect the USB cable
and wait approximately 10 seconds before reconnecting the USB
cable.
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