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Troubleshooting

Your A. O. Smith
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call A. O. Smith
authorised distributor immediately.
Problems
Change in water taste
Decreased flow of purified
water.
Less / No reject water.
No pure water.
water purifier may not function at its desired capability if used
Check-up
Has the purified water
been stored in the
tank for long time?
Filters / Membrane may
require replacement.
Has the raw water quality
changed?
Check if there is no water
flow through reject line.
Filters / Membrane may be
clogged or damaged.
Check if the reject water
tube is bent.
Check if the reject water
tube is blocked.
Check whether there is
water supply in the tap.
Check whether tap / ball
valve is closed.
Check if either RO change
or SCPA change is RED.
None of the above.
18
Solution
Drain the stored water
from the storage tank
through faucet.
Call A. O. Smith authorised
distributor for replacement.
Call A. O. Smith authorised
distributor.
Switch OFF the water
purifier and call A. O. Smith
authorised distributor.
Call A. O. Smith authorised
distributor for replacement.
Clear the bent in the
reject water tube.
Switch OFF the water
purifier and call A. O. Smith
authorised distributor.
If not, take the help of a
plumber to set it right.
Open the tap / ball valve.
Call A. O. Smith authorised
distributor for replacement
of filters.
Call A. O. Smith authorised
distributor.

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