Troubleshooting - A.O. Smith Z2 User Manual

Troubleshooting

Your A.O. Smith Under Sink
capability if used incorrectly. This may not necessarily mean that the product is faulty. For
instances like these, please follow the steps given below to troubleshoot the problem
without the help from a certified technician. If the problem still persists, please call the
Customer care centre immediately.
Problems
Change in water taste.
Decreased flow of
purified water.
Less / No reject water.
Less / No pure water.
RO water purifier may not function at its desired
Check-up
Has the purified water
been stored in the tank
for long time?
Filters / Membrane may
require replacement.
Has the raw water quality
changed?
Check if there is no water
flow through reject line.
Check whether the
tap / ball valve is closed.
Filters / Membrane may be
clogged or damaged.
Check if the reject water
tube is bent.
Check if the reject water
tube is blocked.
Flow restrictor blocked.
Check whether there is
water supply in the tap.
Check whether tap / ball
valve is closed.
Water is completely drawn
from the storage tank.
None of the above.
11
Solution
Drain the stored water
from the storage tank
through faucet.
Call Customer care centre
for replacement.
Call Customer care centre.
Switch OFF the water
purifier and call Customer
care centre.
Open the tap / ball valve.
Call Customer care centre
for replacement.
Clear the bent in the
reject water tube.
Switch OFF the water
purifier and call Customer
care centre.
Switch OFF the water
purifier and Call Customer
care centre.
If not, take the help of a
plumber to set it right.
Open the tap / ball valve.
Wait until the storage tank
gets filled.
Call Customer care centre.