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Troubleshooting

Your A. O. Smith
used incorrectly. This may not necessarily mean that the product is faulty. For instances
like these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call Customer care
centre immediately.
Problems
Change in water taste.
Decreased flow of
purified water.
Less / No reject water.
No pure water.
No hot water.
Water not dispensing
when normal water
button or hot water
button is pressed
(for A. O. Smith
/
RO water purifier may not function at its desired capability if
Check-up
Has the purified water
been stored in the tank
for long time?
Filters / Membrane may
require replacement.
Has the raw water quality
changed?
Check if there is no water
flow through reject line.
Check whether the
tap / ball valve is closed.
Filters / Membrane may be
clogged or damaged.
Check if the reject
water tube is bent.
Check if the reject water
tube is blocked.
Check whether there is
water supply in the tap.
Check whether tap / ball
valve is closed.
Check if either RO change
or SCPA change is RED.
None of the above.
Check whether the
storage tank is full.
Fault in check valve.
Check whether power
supply is switched ON.
only).
25
Solution
Drain the stored water
the storage tank through
from faucet.
Call Customer care centre
for replacement.
Call Customer care centre.
Switch OFF the water
purifier and call Customer
care centre.
Open the tap / ball valve.
Call Customer care centre
for filters replacement.
Clear the bent in the
reject water tube.
Switch OFF the water
purifier and call Customer
care centre.
If not, take the help of a
plumber to set it right.
Open the tap / ball valve.
Call Customer care centre
for replacement of filters.
Call Customer care centre.
Wait until the storage
tank gets filled.
Call Customer care centre.
If power supply is ON and
still no water dispense,
call Customer care centre.

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