Multiple Lines; Multiple Keys Per Line; Multiple Call Appearances - Polycom SoundPoint IP 500 User Manual

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Multiple Lines

Your SoundPoint
up to three lines, each associated with its own
line key. Lines can be configured for private
or shared lines.
Typically, the top-most line key is reserved
for the principal Directory Number (DN) of
the phone. Depending on how your phone is
configured, the display could resemble one of
the screens shown:

Multiple Keys Per Line

Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.

Multiple Call Appearances

Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
9305. To answer this incoming call, put the
original call on Hold or press the
Soft key labels are updated on the display to
enable the user to:
1. Answer the incoming call.
Directories
2. Reject the incoming call.
Services
3. Forward the incoming call to another
1
1
Conference
extension.
4
GHI
4
Transfer
Answering the incoming call places the
GHI
original on Hold and refreshes the soft key
7
Redial
PQRS
7
labels as indicated (last figure).
PQRS
Hold
*
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
®
IP 500/501 SIP can support
Messages
ABC
2
DEF
3
2
3
Do Not Disturb
ABC
DEF
JKL
5
MNO
6
5
6
JKL
MNO
8
9
TUV
WXYZ
8
9
TUV
WXYZ
OPER
0
#
0
OPER
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Sel
key.
Conference
Transfer
Del
Redial
Menu
Directories
Services
Call Lists
Conference
Transfer
Hold
Redial
Directories
Services
Call Lists
Conference
16
Transfer
Redial
Sel
Sel
Del
Del
Menu
1
ABC
2
DEF
3
1
2
3
Messages
ABC
DEF
Do Not Disturb
GHI
4
5
JKL
MNO
6
4
5
6
GHI
JKL
MNO
Sel
Sel
7
8
9
PQRS
TUV
WXYZ
7
8
9
Hold
Hold
PQRS
TUV
WXYZ
0
OPER
*
#
0
Del
Del
OPER
Menu
1
2
ABC
DEF
3
1
2
3
Messages
ABC
DEF
Do Not Disturb
GHI
4
5
JKL
MNO
6
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
Hold
Hold
PQRS
TUV
WXYZ
OPER
0
*
#
0
Sel
Sel
OPER
Del
Del
Menu
1
2
ABC
DEF
3
Messages
1
2
3
ABC
DEF
Do Not Disturb
4
5
6
GHI
JKL
MNO
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
Hold
Hold
PQRS
TUV
WXYZ
OPER
0
*
#
0
OPER
1
2
ABC
3
DEF
Messages
1
2
3
ABC
DEF
Do Not Disturb
4
5
6
GHI
JKL
MNO
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
*
OPER
0
#
0
OPER
1
ABC
2
3
DEF
1
2
3
Messages
ABC
DEF
Do Not Disturb
4
5
6
GHI
JKL
MNO
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
*
OPER
0
#
0
OPER
1
2
3
ABC
DEF
Messages
1
2
3
ABC
DEF
Do Not Disturb
4
5
6
GHI
JKL
MNO
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
Sel
Sel
Del
Del
Menu
Sel
Sel
Hold
Hold
Del
Del
Menu
Sel
Sel
Hold
Hold
Del
Del
Menu
Hold
Hold

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