Multiple Lines; Multiple Keys Per Line; Multiple Call Appearances - Polycom SoundPoint IP 500 User Manual

Multiple Lines

®
Your SoundPoint IP 500/501 SIP can support
up to three lines, each associated with its own
line key. Lines can be configured for private
or shared lines.
Typically, the top-most line key is reserved
for the principal Directory Number (DN) of
the phone. Depending on how your phone is
configured, the display could resemble one of
the screens shown:

Multiple Keys Per Line

Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.

Multiple Call Appearances

Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
9305. To answer this incoming call, put the
original call on Hold or press the
Soft key labels are updated on the display to
enable the user to:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another
1 2 3
ABC DEF
1 2 3
extension.
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
Answering the incoming call places the
GHI JKL MNO
7 8 9
original on Hold and refreshes the soft key
PQRS TUV WXYZ
7 8 9
labels as indicated (last figure).
PQRS TUV WXYZ
0
OPER
* #
0
A user can also place another outbound call
OPER
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
Sel
key.
Del
Menu
Messages
Do Not Disturb
Hold
16
Directories
Services
Call Lists
1 2
ABC
1 2
Conference
ABC
4 5
GHI JKL
4 5
Transfer
GHI JKL
7 8
PQRS TUV
Redial
7 8
PQRS TUV
0
* OPER
0
Directories
OPER
Services
Call Lists
1 ABC 2
1 2
Conference
ABC
GHI 4 JKL 5
4 5
Transfer
GHI JKL
7 8
PQRS TUV
Redial
7 8
PQRS TUV
OPER 0
*
0
OPER
Directories
Services
Call Lists
1
1
Conference
4 GHI
4
Transfer
GHI
7
PQRS
Redial
7
PQRS
*
Directories
Services
Call Lists
1
1
Conference
4
GHI
4
Transfer
GHI
7
PQRS
Redial
7
PQRS
*
Directories
Services
Call Lists
1
1
Conference
4
GHI
4
Transfer
GHI
7
PQRS
Redial
7
PQRS
*
Directories
Services
Call Lists
1
1
Conference
4
GHI
4
Transfer
GHI
7
PQRS
Redial
7
PQRS
Sel
Sel
Del Del
Menu
3
DEF
3 Messages
DEF
Do Not Disturb
6
MNO
6
MNO
Sel
Sel
9
WXYZ
9
Hold Hold
WXYZ
#
Del
Del
Menu
DEF 3
Messages
3
DEF
Do Not Disturb
MNO 6
6
MNO
9
WXYZ
9
Hold Hold
WXYZ
#
Sel
Sel
Del
Del
Menu
ABC 2 3 DEF
Messages
2 3
ABC DEF
Do Not Disturb
JKL 5 MNO 6
5 6
JKL MNO
8 9
TUV WXYZ
8 9
Hold Hold
TUV WXYZ
0
OPER
#
0
OPER
ABC 2 DEF 3
2 3 Messages
ABC DEF
Do Not Disturb
5 6
JKL MNO
5 6
JKL MNO
8 9
TUV WXYZ
8 9
TUV WXYZ
OPER 0
#
0
OPER
2 3
ABC DEF
2 3 Messages
ABC DEF
Do Not Disturb
5 6
JKL MNO
5 6
JKL MNO
8 9
TUV WXYZ
8 9
TUV WXYZ
OPER 0
#
0
OPER
Menu
2 3
ABC DEF
2 3 Messages
ABC DEF
Do Not Disturb
5 6
JKL MNO
5 6
JKL MNO
8 9
TUV WXYZ
8 9
Hold
TUV WXYZ
Sel
Sel
Del
Del
Menu
Sel
Sel
Hold Hold
Del
Del
Menu
Sel
Sel
Hold Hold
Del Del
Hold