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Avaya 2420 User Manual

Digital telephone release 4
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2420 Digital Telephone
User's Guide
Release 4
555-250-701
Issue 3
November 2004

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Summary of Contents for Avaya 2420

  • Page 1 2420 Digital Telephone User’s Guide Release 4 555-250-701 Issue 3 November 2004...
  • Page 2 • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Be aware that there may be a risk of unauthorized intrusions associated Avaya’s standard warranty language as well as information regarding...
  • Page 3 68, but many have been registered with the FCC before the SDoC process commercial environment. This equipment generates, uses, and can was available. A list of all Avaya registered products may be found at: radiate radio frequency energy and, if not installed and used in http://www.part68.org...

  • Page 5: Table Of Contents

    Safety Information ........2420 Telephone Components ........
  • Page 6 ........6 2420 Digital Telephone User’s Guide...

  • Page 7: Overview

    When you install the 2420 telephone, your call processing system recognizes your telephone instantly. If the system manager administers the 2420 telephone properly, you can move the 2420 to another office at your location, and it will work without interruption. There is no need to wait for reprogramming or technical support...

  • Page 8: Support For Call Center Users

    Support for Call Center Users To meet the needs of call center users, the 2420 telephone offers the following features: Call Center Mode operation—available from the Options Screen, this setting changes ● the standard display from 8 to 12 call appearance/feature button labels. When you select...

  • Page 9: Support For Optional Devices

    20A Stand—Every 2420 telephone is equipped with a convertible stand that allows you to ● install the 2420 telephone on your desktop or on a wall. You must replace this convertible stand with the 20A stand if you use a 200A or 201A module.

  • Page 10: Safety Information

    Your 2420 telephone is manufactured according to industry standards for quality and safety assurance. When using your telephone, follow recommended safety precautions to reduce the risk of fire, electrical shock, and personal injury. See the 2420 Installation and Safety Instructions that were packaged with your telephone.
  • Page 11 3) Softkeys — Allow you to perform specific 9) Headset button — Use to activate functions. The functions available and the a headset that is connected to the 2420 corresponding softkey labels change telephone. The light associated with this according to the screen displayed.

  • Page 12: 2420 Telephone User Checklist

    2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you can perform. Understand call appearance/feature button The Home Screen...

  • Page 13: The Home Screen

    Avaya call processing system ● Usually, you use the Home screen to perform standard call handling. When the 2420 telephone operates in normal display mode, eight call appearance/feature buttons appear on each page of the Home screen. See...

  • Page 14: Navigating In The Home Screen Pages

    Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey 14 2420 Digital Telephone User’s Guide...

  • Page 15: Call Appearance And Call Identification Displays

    When Call Center mode is enabled, 12 call appearance/feature buttons appear on the first two pages of the Home Screen. Starting with the first button in the upper left corner of the 2420 telephone and going down, the display identifies the buttons in the left column. These buttons are considered call appearance/ feature buttons 1 through 4.

  • Page 16: Status Icons

    Status Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered.

  • Page 17: Call-Handling Features

    Answer a call When a call arrives at your 2420 telephone, you hear a ringing tone, and a blinking bell icon appears on the associated call appearance. In addition, call identification information appears. Call Appearance and Call Identification Displays on page 15 for more information.

  • Page 18: Make A Call

    ● Speed Dial on page 18. Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See the procedures in Managing Your Speed Dial List on page 25 to create and maintain your personal 2420 telephone directory.

  • Page 19: Redial

    Call-Handling Features To return to the held call Press the call appearance button of the held call. Note: Your system manager might have administered the Unhold feature. In this case, Note: you can return to the held call by pressing Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed.

  • Page 20: Transfer

    While you are active on the handset or headset, press Note: When the 201A Recorder Interface Module is installed with the 2420 telephone Note: and administered to use the headset jacks on the 20A, you cannot use the Group Listen feature in which the headset and speaker are active simultaneously.

  • Page 21: Conference

    Call-Handling Features Note: Your system manager might have administered the Transfer-on-Hang-up feature. Note: In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press the original call appearance.

  • Page 22: Getting Messages

    See Stay in Speed Dial Screen on page 49 if you want to set the 2420 to continue to display the Speed Dial screen when you make a call from a speed dial. Figure 3 shows a sample Speed Dial screen.
  • Page 23 The Speed Dial Screen Figure 3: Sample Speed Dial Screen Home Jane Mary Patty John Peter Select name to CALL or Choose action below Edit Delete Done From the Speed Dial screen, you can also add entries ● delete entries ●...

  • Page 24: Working In The Speed Dial Screen

    The Edit and Delete softkeys are not displayed, though, until you have saved at least one entry in your personal speed dial list. Note: Whenever you are working in the Speed Dial screens, you cannot use the Note: telephone dialpad for dialing. 24 2420 Digital Telephone User’s Guide...

  • Page 25: Managing Your Speed Dial List

    Managing Your Speed Dial List Managing Your Speed Dial List Using the Speed Dial screen, you can store up to 104 speed dial entries in your personal 2420 telephone directory. You can access this screen by pressing the SpDial softkey at the Home screen.

  • Page 26: Entering Characters

    Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone. When the maximum number of entries is stored, you must delete existing entries before the 2420 telephone allows you to enter new entries.

  • Page 27: Editing Speed Dial Entries

    To return to page 1 of the Home screen without saving your entries, press ● 7. Repeat Steps 2 through 6 to add more entries. Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory. Issue 3 November 2004...
  • Page 28 To return to the Edit screen without saving your entries, press the Cancel softkey. ● To return to page 1 of the Home screen without saving your entries, press ● 8. Repeat Steps 3 through 7 to edit more entries. 28 2420 Digital Telephone User’s Guide...

  • Page 29: Deleting Speed Dial Entries

    5. Repeat Steps 3 through 4 to delete more entries. The Call Log Screens The 2420 telephone can store up to 100 entries in the Call Log. By default, the 2420 telephone logs all new calls and displays the number of missed calls below the date and time See Home Screen on page 13 for more information.

  • Page 30: The Call Log Summary Screen

    The caller’s name might be abbreviated if it is longer than 16 characters. For outgoing calls—the telephone number that you entered on the 2420 telephone ● dialpad. If you used the speed dial list to make a call, the speed dial entry name and number appear in the log.
  • Page 31 The Call Log Screens Figure 5: Sample Call Log Summary Screen with Second Set of Softkeys 1 Jane King 732-555-7866 2 Mary Smith 732-555-3322 3 John Jetzt 72488 4 Patty Yee 908-555-1738 Use < > to scroll Select entry to view details Delete Back Done...

  • Page 32: Working In The Call Log Summary Screen

    View incoming calls you answered The InAns softkey View calls you made The Outgo softkey View all entries in the call log. The 2420 The All softkey displays Answered entries, Unanswered entries, and Outgoing entries. Delete all entries in the displayed call log...

  • Page 33: Call Log Detail Screen

    The Call Log Screens Call Log Detail Screen The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you to View additional information, such as call type and the date and time that the call was ●...

  • Page 34: Working In The Call Log Detail Screen

    Save the selected entry as a speed dial The Save softkey entry Return to the Call Log Summary screen The Done softkey in which you worked previously Return to page 1 of the Home screen at any time 34 2420 Digital Telephone User’s Guide...

  • Page 35: Using The Call Log

    Using the Call Log Using the Call Log The Call Log feature is factory set to record answered, unanswered (missed), and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see Call Log Setup on page 46.

  • Page 36: Saving A Call Log Entry To Your Speed Dial List

    Deleting a Call Log Entry To delete an entry from the Call Log 1. From the Home screen, press the Log softkey. The Call Log Summary screen appears. 2. Use to scroll through the Call Log Summary pages. 36 2420 Digital Telephone User’s Guide...

  • Page 37: The Label Action Screen

    The Label Action Screen 3. When you locate an entry you want to delete, press the button that corresponds to the entry. The Call Log Detail screen for this entry appears. 4. Press the Delete softkey. The entry is deleted from the Call Log. To delete all entries from the Call Log 1.

  • Page 38: Working In The Label Action Screen

    Note: Whenever you change the labels of call appearance/feature buttons in the Label Note: Select screen, you cannot use the telephone dialpad for dialing. 38 2420 Digital Telephone User’s Guide...

  • Page 39: Managing Your Call Appearance/Feature Button Labels

    Note: 3. Press the feature button on the 2420 telephone or EU24 Expansion Module (if installed) that corresponds to the label you want to edit. The Label Edit screen appears. The New Label field displays the current customized label (if any), and the System Label fields displays the system default label.

  • Page 40: Viewing The System Labels

    The Label Action screen appears. 2. Press the Inspect softkey. The Label Inspect screen appears. This screen displays the system labels for the 2420 telephone. If an EU24 Expansion Module is installed, the system labels also appear on the EU24 Expansion Module.

  • Page 41: Restoring The System Labels

    Managing Your Call Appearance/ Feature Button Labels 4. Perform one of the following steps: To return to the Label Action screen, press the Done softkey. ● To return to page 1 of the Home screen, press ● Restoring the System Labels You can delete the custom labels you created for the call appearance/feature buttons and restore the system labels from the call processing system.

  • Page 42: The Options Screen

    ● incoming call instead of showing the Home screen (Show Phone Screen option) whether you want the 2420 to continue to display the Speed Dial screen when you make a ● call from a speed dial (Stay in Speed Dial option) self test ●...

  • Page 43: Working In The Options Screen

    Selecting Personalized Options Working in the Options Screen Working in the Options Screen Press Select an option The associated button Return to the Home screen in which The Done softkey you worked previously Return to page 1 of the Home screen at any time Note: If you press...

  • Page 44: Visual Ring (Flash Message Lamp)

    The Flash Message Lamp option on the Ring Options screen allows you to choose a visual alert for incoming calls. When you enable the Flash Message Lamp option, the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives. By default, the Flash Message Lamp option is disabled.

  • Page 45: Show Phone Screen

    ● Show Phone Screen The Show Phone Screen option on the Ring Options screen allows you to set the 2420 to display the Home screen and the ringing call appearance when you receive an incoming call. However, if you want the 2420 to continue to display the current screen when you receive an incoming call instead of showing the Home screen, you must disable this feature.

  • Page 46: Display Contrast

    3. Use to adjust the level of contrast. Note: If an EU24 is connected to your 2420 telephone, the display also shows the Note: contrast level for the EU24. Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24.

  • Page 47: Display Mode (Call Center Mode)

    Display Mode (Call Center Mode) By default, the 2420 telephone displays eight call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows you to choose an alternate display of 12 call appearance/feature buttons on each of the first two screen pages.

  • Page 48: Erase

    The contrast level setting is not changed. Note: language ● Pressing the All feature button selects all five of the items to erase. Note: The contrast level setting is not changed by the All option. Note: 48 2420 Digital Telephone User’s Guide...

  • Page 49: Stay In Speed Dial Screen

    Stay in Speed Dial Screen The Stay in Speed Dial option on the Options screen allows you to set the 2420 to continue to display the Speed Dial screen when you make a call from a speed dial. If you make a call from a speed dial when this option is enabled, the 2420 will continue to display the Speed Dial screen instead of automatically exiting to show the Home screen.

  • Page 50: Self Test

    ● Self Test The Self Test option, which appears on the Options screen, verifies the operation of the 2420 telephone’s lamps and display components. This screen also provides information regarding the 2420 telephone firmware version, link status, and module status.

  • Page 51: Language

    Selecting Personalized Options Language When the 2420 telephone is first installed, it is set to display screen text in English. The Language option on the Options screen allows you to choose another language, including: German (Deutsch) ● French (Français) ●...

  • Page 52: Using Selected Voice Features

    Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes. Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing.

  • Page 53: Call Forwarding All Calls

    Using Selected Voice Features 3. Press the # key to save the entry. 4. Press another Abbreviated Dialing button to program. Note: If you make a mistake while programming, press the # key to save the entry and Note: then start over. To call a number using an Abbreviated Dialing button Press the Abbreviated Dialing button to automatically dial the stored number.

  • Page 54: Call Pickup And Directed Call Pickup

    1. Press the button or Dial the Directed Call Pickup access code. DirCall PkUp 2. Dial the extension of the ringing telephone. The called telephone stops ringing, and you are connected to the ringing call. 54 2420 Digital Telephone User’s Guide...

  • Page 55: Leave Word Calling

    Using Selected Voice Features Leave Word Calling The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party can dial the message service such as an attendant, a voice mail system, or a covering user to retrieve a short, standard message that provides the following information: your name and extension...

  • Page 56: Send All Calls

    Note: Any person in the system can block Whisper Page calls. To block a Whisper Note: Page call, press the button. When Whisper Page is off, the Whisper WhisperOff Page caller hears busy tone. 56 2420 Digital Telephone User’s Guide...
  • Page 57 Using Selected Voice Features To make an important announcement such as an incoming call to someone at another extension busy on another call 1. While off-hook, press the button or dial the Whisper Page access code, and dial WhisperAct the extension. Both people on the other call hear a beep.

  • Page 58: Using Display Features

    2. Enter the selected name with dialpad keys: last name, comma (use ), first name or initial. 3. Press the button for each successive directory name you want to see. Your system Next manager must administer the button. Next 58 2420 Digital Telephone User’s Guide...

  • Page 59: Inspect

    Using Display Features 4. To search for a new name, press the button, and repeat Steps 2 and 3. Directory 5. When you are ready to exit the directory, press To place a call to the name shown on the display 1.

  • Page 60: Tones And Their Meaning

    If you hear the call waiting ringback tone, you may want to activate Automatic Callback. confirmation Three short bursts of tone. This tone indicates that the system accepted a feature activation or cancellation. 1 of 2 60 2420 Digital Telephone User’s Guide...
  • Page 61 Tones and Their Meaning Feedback Tones Tones Meaning coverage One short burst of tone. This tone indicates that the system sent your call to another extension to be answered by a covering user. dial A continuous tone. This tone indicates that you can start to dial.
  • Page 62 62 2420 Digital Telephone User’s Guide...

  • Page 63: Index

    ....speakerphone ... . 2420 telephone components ....Speed Dial .
  • Page 64 ....speakerphone calls ....speakerphone feature 64 2420 Digital Telephone User’s Guide...
  • Page 65 Index ....25, Speed Dial List ....adding entries .
  • Page 66 Index 66 2420 Digital Telephone User’s Guide...

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