Hold; Transfer - Avaya 4620 User Manual

Hold

The Hold feature puts a call on hold until you retrieve it.
Placing a call on hold
1. Press the
2. The line display area changes to white text with a dark gray background, and the
displays.
Retrieving the held call
1. Press the corresponding
Hold.
2. The call is now active.

Transfer

The Transfer feature lets you transfer a call from your telephone to another extension or outside number.
Transferring a call to another telephone
1. With the call active (or with only one held call and no active calls), press the
2. The call is placed on hold; the
3. dial tone while the next available line activates.
4. Dial the number to which you want to transfer the call.
5. If you do not want to announce the call, press the
you wish to wait for an answer and announce the call, go to Step 7.
6. The call is sent to the extension or number you dialed. A two-second display message indicates
the transfer is complete.
7. Remain on the line and announce the call; if the line is busy or if no one answers, return to the
held call by pressing the Call Appearance/Feature button on which it is being held.
8. Press Transfer again.
9. The call is sent to the extension or number you dialed. A two-second display message indicates
the transfer is complete.
10. Hang up your handset.
4620 User Guide
IP Office 3.0(DT)
Hold.
Line/Feature button on which the call is being held, or press the
Hold icon displays and you hear a
Transfer again and proceed to Step 6. If
40DHB0002USEP Issue 2c (16th March 2005)
Call Handling
hold icon
Transfer.
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