Troubleshooting - ViewSonic WPG-360 User Manual

5-2 Troubleshooting

Scenario: Can't connect to wireless presentation gateway
Solution:
1. Check the LED lights located at the front of WPG. If 'Power' LED does not light, do the
following check:

Check the connection of A/C adapter, and if the electrical outlet you used with A/C
adapter is functioning properly.

Press 'Power' button on remote controller to see if 'Power' LED lights now.
2. Check the network connection.
3. Make sure you connected to correct IP address.
4. If you're using wireless network, make sure you connected to correct device.
5. If you're using wireless network, check the WEP / WPA password.
Scenario: Remote controller does not work
Solution: 1. Replace the battery of remote controller with a new one (CR-2032 lithium
battery).
2. Please point the IR transmitter (located at the top of remote controller) to the IR receiver
of WPG.
3. Make sure the IR receiver of WPG (labeled as 'Remote') is not blocked by any object.
4. If there's strong / fluorescent light source near IR transmitter / receiver, remote controller
may not be able to function properly.
5. If the distance between IR transmitter / receiver is longer than 7 meters, remote controller
may not working properly.
6. Make sure the IR extending cable is correctly inserted to 'IR IN' jack at the back of WPG,
not 'AUDIO OUT' jack.
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