Internet Access; Cable Television Service - ZyXEL Communications FMG3010-R20A User Manual

Make sure you have entered the password correctly. See the cover page for the default login user
1
name and associated password. The field is case-sensitive, so make sure [Caps Lock] is not on.
Turn the FMG off and on.
2
If this does not work, you have to reset the device to its factory defaults. See
3

12.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Disconnect all the cables from your device and reconnect them.
2
Make sure the dust cap is removed from the FMG and fiber box.
3
If the problem continues, contact your ISP.
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12.4 Cable Television Service

My cable television service doesn't work.
Disconnect the coaxial cable from the FMG, and connect it again.
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Contact your service provider.
2
Chapter 12 Troubleshooting
Section 1.4.1.1 on page
FMG3010/3015-R20A User's Guide
11.
38
Section 12.1 on page 36.