Call Center Status; Viewing The Call Center Status; Broadworks Call Center Icons - Avaya J159 User Manual

BroadWorks Call center

Call center status

The status of the call center depends on the call flow and the waiting time of the calls in the
queue. At any point in time, the call center has one of the following statuses:
• Empty: When there is no call flow.
• Normal: When the call flow and the waiting time of calls in the queue are normal.
• Threshold exceeded: When the call flow is high and/or the waiting time of the calls in the
queue has exceeded the threshold limit.
Note:
The system administrator sets the value for threshold limit.
Related links
BroadWorks Call center

Viewing the call center status

About this task
You can view the current status of the call center. The call center status provides you the details
about the call flow and the call waiting time.
Before you begin
Ensure that your administrator has assigned you to a call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call Center, and press Select.
4. Press Status.
Related links
BroadWorks Call center

BroadWorks Call Center icons

The following table displays the BroadWorks call center icons for Avaya J159 IP Phone, Avaya
J189 IP Phone Quick dial display, and the Avaya J100 Expansion Module:
April 2020
on page 100
on page 100
Using Avaya J159 IP Phone in an Open SIP environment
Comments on this document? infodev@avaya.com
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