Customer Originated Trace; Initiating The Customer Originated Trace - Avaya J159 User Manual

Agent state
Available
Sign in
Sign out
Unavailable
Wrap up
Related links
BroadWorks Call center

Customer originated trace

You can initiate a call trace on obscene, harassing, or threatening call by using the Customer
originated trace feature. You can initiate the feature on an active call or an immediate last call.
Contact your administrator to enable this feature.
Related links
BroadWorks Call center

Initiating the Customer originated trace

Initiating the Customer originated trace
About this task
To initiate a call trace on obscene, harassing, or threatening active call or an immediate last call.
Before you begin
Ensure you are logged in as an agent.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Customer originated trace, and press Select.
Result
The call trace performed on the active.
April 2020
Agent Status icon
on page 100
on page 100
on page 105
Using Avaya J159 IP Phone in an Open SIP environment
Comments on this document? infodev@avaya.com
Description
You are ready to receive ACD calls.
You have logged in to the phone as an agent. You
can receive only direct calls.
You have logged out of the call center as an agent.
You are still logged into the phone.
You are unavailable to receive any ACD call.
You are working after a call and not available to
accept ACD calls.
Customer originated trace
105