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Symptom
The Caller ID does not display.
The handset doesn't communicate
with the base or the other handset.
"
Unavailable
" message is
displayed on the LCD screen of
the handset.
The second handset can't join
the conversation.
The answering system does not work. • Make sure the base unit is plugged in.
Messages are incomplete.
After a power failure, the outgoing
message is deleted.
No sound on the base unit
speaker during call monitoring
or message playback.
Cannot access remote call-in features • Make sure you are using the correct PIN number.
from another touch-tone phone.
If you still have a problem.
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T R O U B L E S H O O T I N G
Suggestion
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current.
• Charge the handset.
• Change the digital security code (See page 57).
• Make sure that you have registered the second handset (TXC580 only).
• Make sure the other handset is not already in use. Both handsets cannot be
in talk mode at the same time.
• Place the handset for at least 5 seconds to re-register to the main base.
• Make sure the handset is not too far from the main base when trying to use.
• Only one handset at a time can talk with an outside caller. To allow a different
handset to talk to the caller, transfer the call to the other handset.
• Make sure that the answering system is turned on.
• Make sure that the message record time is not set to Announce only
(See page 45).
• The incoming messages may be too long. Remind callers to leave a brief message.
• The memory may be full. Delete some or all of the saved messages.
• Record your greeting again. The default message should remain.
• Adjust the speaker volume on the base unit.
• Make sure that the touch-tone phone you're using can transmit the tone
for at least two seconds. If it cannot, you may have to use another phone to
access your message
• Call our customer hotline at 1-800-297-1023.
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