Appendix B Troubleshooting Tips; Appendix B.1. Communicating With The Quickserver Over The Network; Appendix B.2. Before Contacting Technical Support Take A Diagnostic Capture; Figure 26: Ethernet Port Location - SMC Networks FieldServer QuickServer FS-QS-12 0 Series Startup Manual

Appendix B Troubleshooting Tips

Appendix B.1. Communicating with the QuickServer over the Network


Confirm that the network cabling is correct.

Confirm that the computer network card is operational and correctly configured.

Confirm that there is an Ethernet adapter installed in the PC's Device Manager List, and that it is
configured to run the TCP/IP protocol.

Check that the IP netmask of the PC matches the QuickServer. The Default IP Address of the
QuickServer is 192.168.2.X, Subnet Mask is 255.255.255.0.
o
Go to Start|Run
Type in "ipconfig"
o
o
The account settings should be displayed.
o
Ensure that the IP Address is 102.168.2.X and the netmask 255.255.255.0

Ensure that the PC and QuickServer are on the same IP Network, or assign a Static IP Address
to the PC on the 192.168.2.0 network.

If using Windows XP or later, ensure that the firewall is disabled.

Ensure that all other Ethernet cards active on the PC, especially wireless adapters are disabled.

Refer to the FieldServer Troubleshooting Guide which can be found at
www.sierramonitor.com/customer-care/resource-center

Appendix B.2. Before Contacting Technical Support take a Diagnostic Capture

When a problem occurs that cannot be resolved with regular troubleshooting, take a log via the
FieldServer Toolbox. Send this log together with a detailed description of the problem to
support@sierramonitor.com
diagnose the problem.
NOTE: While all necessary documentation is shipped with the FieldServer on the USB flash drive, these
documents are constantly being updated. Newer versions may be available on the web at
www.sierramonitor.com/customer-care/resource-center.

Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or download
FieldServer-Toolbox.zip on the Sierra Monitor webpage, under Customer Care: Resource Center,
Software Downloads:
www.sierramonitor.com/customer-care/resource-center?filters=software-downloads

Extract the executable file and complete the installation.
for evaluation. The Diagnostic Capture will allow us to rapidly

Figure 26: Ethernet Port Location

Page 38 of 46
QuickServer Start-Up Guide
for further information.
Ethernet Port