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CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1. Run the appropriate online diagnostic test. See
2. Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled. See
3. Restart the system and press the applicable key sequence to enter the configuration utility program:
<Ctrl><C> for a SAS controller
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<Ctrl><R> for a SAS RAID controller
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See the controller's documentation for information about configuration settings.
4. Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5. Remove the bezel. See
Removing the Front
6. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7. Open the system. See
Opening and Closing the
8. Ensure that the controller card is firmly seated in its connector. See
9. If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected:
Memory module
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Battery
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10. Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct. See
Daughter
Card.
11. Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane board.
12. Close the system. See
Opening and Closing the
13. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows:
If you have a SAS controller daughter card, see
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If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery. See
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battery does not solve the problem, see
Troubleshooting Expansion Cards
NOTE:
When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
Problem
Error message indicates a problem with an expansion card.
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Expansion card performs incorrectly or not at all.
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Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1. Run the appropriate online diagnostic test. See
2. Open or remove the bezel. See
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Using Server Administrator
Bezel.
System.
System.
Getting
Help.
Getting
Help.
Using the System Setup
Front
Bezel.
Diagnostics.
SAS Controller Daughter
Card.
Program.
Using the System Setup
Program.
Installing a SAS Controller
Installing a RAID
Battery. If replacing the
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Table of Contents
Troubleshooting
