Troubleshooting An Optical Drive - Dell PowerVault 500 Owner's Manual

12. Open the system. See Opening and Closing the
13. Remove all expansion cards installed in the system. See
14. Close the system. See Opening and Closing the
15. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next
step.
If the tests fail, see Getting
17. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18. Open the system. See Opening and Closing the
19. Reinstall one of the expansion cards you removed in
20. Close the system. See Opening and Closing the
21. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
23. Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see
Troubleshooting an Optical Drive
Problem
System cannot read data from a CD or DVD in an optical drive.
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Optical drive indicator does not blink during boot.
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Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
1. Try using a different CD or DVD that you know works properly.
2. Enter the System Setup program and ensure that the drive's IDE controller is enabled. See
3. Run the appropriate online diagnostic test. See
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Open the system. See Opening and Closing the
6. Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
7. Ensure that a power cable is properly connected to the drive.
8. Close the system. See Opening and Closing the
9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see
System.
Removing an Expansion
System.
Help.
System.
step 13. See
System.
Getting Help.
Using Server Administrator
System.
System.
Getting Help.
Card.
Installing an Expansion Card.
Using the System Setup
Diagnostics.
Program.