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Troubleshooting an External SCSI Tape Drive
Problem
Defective tape drive
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Defective tape cartridge
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Missing or corrupted tape-backup software or tape drive device driver
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Defective SCSI controller
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Action
1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See
Drive.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the tape drive's interface/DC power cable is connected to the tape drive and SCSI controller card.
5. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6. Run the appropriate online diagnostics tests. See
7. Open or remove the bezel. See
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
9. Open the system. See
Opening and Closing the
10. Ensure that the SCSI controller card is firmly seated in its connector. See
11. Close the system. See
Opening and Closing the
12. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14. If you cannot resolve the problem, see
Troubleshooting a Hard Drive
Problem
Device driver error.
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One or more hard drives not recognized by the system.
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Action
Using Server Administrator
Front
Bezel.
System.
System.
Getting Help
for information on obtaining technical assistance.
Removing and Installing an Internal SCSI Tape
Diagnostics.
Installing an Expansion
Card.
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Table of Contents
Troubleshooting
