Troubleshooting; Error Messages - Toshiba TEC B B-SX5T SERIES Owner's Manual

5. TROUBLESHOOTING

5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to
repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service
representative for assistance.

5.1 Error Messages

NOTES:
If an error is not cleared by pressing the
After the printer is turned off, all print data in the printer is cleared.
"****" indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages
HEAD OPEN
HEAD OPEN ****
COMMS ERROR
PAPER JAM ****
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
WARNING!
[RESTART]
Problems/Causes
The Print Head Block is opened in
Online mode.
Feeding or printing has been attempted
with the Print Head Block open.
A communication error has occurred.
1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong Media Sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned with the Black
Mark on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a label
gap.
The media is jammed in the cutter.
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key, turn the printer off and then on.
Close the Print Head Block.
Close the Print Head Block. Then press
the [RESTART] key.
Make sure the interface cable is correctly
connected to the printer and the host, and
the host is turned on.
1. Remove the jammed media, and clean
the Platen. Then reload the media
correctly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the Media Sensor for the media
being used. Finally resend the print
job.
3. Adjust the sensor position. Then press
the [RESTART] key.
4. Replace the loaded media with one
that matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media. Finally resend the print
job.
5. Refer to Section 5.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
Remove the jammed media. Then press
the [RESTART] key. If this does not
solve the problem, turn off the printer, and
call a TOSHIBA TEC authorised service
representative.
ENGLISH VERSION EO1-33036
5.1 Error Messages
Solutions