HYOSUNG NH-2700CE Operator's Manual
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HYOSUNG NH-2700CE Operator's Manual

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NH-2700CE
Operator Manual
Copyrightⓒ 2011 Nautilus Hyosung Inc. All right reserved

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Summary of Contents for HYOSUNG NH-2700CE

  • Page 1 NH-2700CE Operator Manual Copyrightⓒ 2011 Nautilus Hyosung Inc. All right reserved...
  • Page 2 NH-2700CE Revision Record Date Page Version Description of Change February 2011 New Publication March 2011 Chapter2. Added Caution in the Chapter 2. Updated Chapter 5, 7. April 2011 Chapter 5, 7...

  • Page 3: Table Of Contents

    ·················································································································2-2 2.2 Description of Precaution Symbols ·····································································2-3 3. Hardware Specifications 3.1 Dimensions ············································································································3-2 3.2 Fascia Features ······································································································3-3 3.3 Devices of NH-2700CE ···························································································3-5 3.4 Operating Environment ····················································································3-8 4. Operating Instructions 4.1 Opening and Closing the Door ·············································································4-2 4.2 Cash Dispenser ···········································································4-18 4.3 Receipt Printer...
  • Page 4 NH-2700CE 5.10 Transaction Setup ················································································5-139 5.11 Site Map ················································································5-142 5.12 Quick Replenish ················································································5-142 5.13 Quick Configuration ················································································5-145 6. Installation 6.1 Installation Information ···············································································6-2 6.2 System Installation ································································································6-3 6.3 Hardware Installation ·····························································································6-8 7. Appendix 7.1 Error Code Table ····················································································7-2 7.2 Installation Guide ························································································7-30...

  • Page 5: Introduction

    NH-2700CE 1. Introduction Chapter 1. Introduction...

  • Page 6: About Nh-2700Ce

    1. Introduction 1.1 About the NH-2700CE NH-2700CE is designed to meet the everyday demands of immediate cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a network processor to verify accounts and any other inquires through the insertion of a customer’s card.
  • Page 7 NH-2700CE 1. Introduction Reject Type Note by Note Reject (200 bills Max) Card Reader Type DIP Type Magnetic Stripe ISO 1,2,3 Read IC card Support Support Receipt Printer Printing Type Thermal Line Printing Printing Speed / Width 100mm/sec, 80mm Max...

  • Page 8: What Is In This Manual

    NH-2700CE 1. Introduction 1.3 What is in this manual This NH-2700CE Automated Teller Machine Manual contains all information needed for normal operational use. This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions, Customer Transactions, Error Recovery and etc.
  • Page 9 NH-2700CE 1. Introduction Abbreviations Description Elementary Program Encryption PIN Pad Hardware Interface International Standard Organization ISO 1 IATA(International Air Transaction Association) ISO 2 ABA (American Banks Association) ISO 3 MINTS(Mutual Institutions National Transfer Systems) Journal Printer Liquid Crystal Display Magnetic Card Unit...

  • Page 10: Precautions For Safety

    NH-2700CE 2. Precautions for Safety Chapter 2. Precautions for Safety...

  • Page 11: Overview

    NH-2700CE 2. Precautions for Safety 2. Precautions for Safety 2.1 Overview Common Precaution for Safety Precautions outlined this manual provide information on safe and proper handling of the product. Non-compliance of the precautions may result in injury or damage to the product.

  • Page 12: Description Of Precaution Symbols

    NH-2700CE 2. Precautions for Safety 2.2 Description of Precaution Symbols Symbol Description Electrical Shock • Do not remove cover. Only a maintenance engineer is allowed to open the cover. • Do not touch. You may receive electric shock. • Make sure to turn off the power when servicing the equipment.
  • Page 13 NH-2700CE 2. Precautions for Safety CAUTION: 1. To reduce the risk of fire, use only No.26 AWG or larger telecommunication list cord. 2. Risk of explosion if battery is replaced by an incorrect type. Disposed of used batteries according to the instructions.

  • Page 14: Hardware Specifications

    NH-2700CE 3. Hardware Specifications Chapter 3. Hardware Specifications 3- 1...

  • Page 15: Dimensions

    NH-2700CE 3. Hardware Specifications 3. Hardware Specifications 3.1 Dimensions Below figures show the overall physical dimensions of NH-2700CE. All the units in the dimension is mm and ( ) is inch scale. NOTE: 3- 2...

  • Page 16: Fascia Features

    The fascia provides the interface between the customer and NH-2700CE system. The customer selects transactions and requests information at the fascia. The followings describe the appearance of NH-2700CE system and the components available on NH-2700CE system (all devices might not be included in your ATM).
  • Page 17 NH-2700CE 3. Hardware Specifications Encryption Pin Pad During the transaction sequence, ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses a security module and encrypting PIN pad technology to secure the information entered by the customer at the keypad.

  • Page 18: Devices Of Nh-2700Ce

    NH-2700CE 3. Hardware Specifications 3.3 Devices of NH-2700CE 3.3.1 LCD & Customer Keypad The customer display welcomes the customer and provides instructions for performing transactions at the ATM. During the transaction sequence, the ATM prompts the customer to use the customer keypad to enter transaction information. The 16-...
  • Page 19 NH-2700CE 3. Hardware Specifications 3.3.3 Cash Dispenser Unit The cash dispenser delivers media (currency) to the cardholder after the cardholder's request is processed by the network and the software. The media is drawn from the cassettes and transported to a slot in the fascia of the ATM, where the cardholder can receive it. If the media is too mutilated or wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject bin.
  • Page 20 NH-2700CE 3. Hardware Specifications 3.3.4 Magnetic Card Reader The dip card reader is a manually operated device mounted directly to the ATM fascia. The cardholder inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip card reader can read magnetic stripe cards and memory chip cards.

  • Page 21: Operating Environment

    100W Free Voltage (90~264VAC) Power Connections NH-2700CE must be connected to a dedicated power circuit. This circuit must consist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.

  • Page 22: Operating Instructions

    NH-2700CE 4. Operating Instructions Chapter 4. Operating Instructions 4 - 1...

  • Page 23: Opening And Closing The Door

    NH-2700CE 4. Operating Instructions 4. Operating Instructions 4.1 Opening and Closing the Door 4.1.1 Opening and Closing the Front Panel 1. Insert the Front Panel key and turn it clockwise. 2. Please pull the Front Panel outward. 3. Use the reverse order of above description to close the Front panel.
  • Page 24 NH-2700CE 4. Operating Instructions 4.1.2 How to open the security door 1. Turn the security cover key clockwise to open the security cover. 4.1.3 How to open the Electronic Lock 1. Enter the password for the electronic combination lock. (Default setting value : 123456) 2.
  • Page 25 NH-2700CE 4. Operating Instructions 4.1.5 How to set the new password 1. Enter 0-0-0-0-0-0, six (6) zeros, into the Electronic Lock keypad. 2. Enter in the old combination once. 3. Enter in the new combination twice. Combinations must be six digits in length.
  • Page 26 NH-2700CE 4. Operating Instructions Alkaline batteries. If battery is depleted and will not allow lock to open, simply follow instructions below. CHANGING YOUR BATTERY Some manufacturers use a small screw to secure the battery compartment NOTE: cover to the keypad housing. If your model has this screw, it must be removed first before following the steps listed below.
  • Page 27 NH-2700CE 4. Operating Instructions Changing Battery #2 4 - 6...
  • Page 28 NH-2700CE 4. Operating Instructions 4.1.7 Optional Locking Devices 4.1.7.1 Dial Lock Security Door with 1. Unlock the dial lock referring to “4.1.2 How to open the dial lock” Dial Lock 2. Turn the security door handle counterclockwise, then pull the security door to open it.
  • Page 29 NH-2700CE 4. Operating Instructions How to open the dial lock Make sure that this lock would be set 50-25-50 as factory default setting. 1. Turn to the counterclockwise for more than four times and set to “50.” 2. Turn to the clockwise and stop at “25” at the third times.
  • Page 30 NH-2700CE 4. Operating Instructions How to set the new password For example, let's assume that you would like to set the following number (10-50-70) 1. Open the safe door as described in the above. 2. To close the mechanical lock, turn the handle to clockwise with the door opening 3.
  • Page 31 NH-2700CE 4. Operating Instructions Fig.4.4 Fig.4.5 7. Turn to the counterclockwise more than four times and position at left scale indicator to “10” (target number to change). 8. Turn to the clockwise for three times and position the scale to “50” (target number to change).
  • Page 32 NH-2700CE 4. Operating Instructions NOTE: use number 25 – 35 as the last password number. Fig.4.8 10. When password setting is completed, turn the change bar counterclockwise and remove it from the safe as shown in the Fig.4.9. Fig.4.9 Fig.4.10 11.
  • Page 33 NH-2700CE 4. Operating Instructions 4.1.7.2 Security Door with Cencon The Cencon locks are highly-secured, advanced-design locks. Even though the locks are electromechanical, they require no wiring or batteries for opening the lock because they are self- powered. Power is generated by turning the dial knob on the lock to the left (counter-clockwise). After several turns of the knob, enough power is generated to allow the microprocessor in the lock to function.
  • Page 34 NH-2700CE 4. Operating Instructions 2. Enter the factory combination of 50-25-50 by sequentially pressing those six buttons. The LCD will display these number as they are entered. 3. When the combination has been correctly entered, the LCD will read :OPr” meaning “Open right.”...
  • Page 35 NH-2700CE 4. Operating Instructions 6. Turn the dial a minimum of one complete rotation to the left (counter clockwise) to extent the bolt. After opening and closing any lock, you should always check to ensure that the lock is NOTE: physically relocked (i.e., bolt fully extended and locked in place) by turning the dial to the right.
  • Page 36 NH-2700CE 4. Operating Instructions Changing Shelved Mode Combination For Cencon Locks with a code level of 71 , or greater, you may change the Shelved Mode combination. You may change the default Factory Combination of 50-25-50 to a new combination to be used while the lock is still in Shelved Mode.
  • Page 37 NH-2700CE 4. Operating Instructions displayed on the LCD as they are entered. When the combination has been correctly entered, the LCD will read OPr, meaning "OPen right." 3. OPr -> Retract Bolt Turn the Dial to the right (CW) to retract the bolt 4.
  • Page 38 NH-2700CE 4. Operating Instructions WARNING: Record the new combination and store it in a secure place. If this combination is lost or forgotten, there is no alternate way to open the lock. 12. POC -> Remove Change Key -> EOP Remove the change key.

  • Page 39: Cash Dispenser

    NH-2700CE 4. Operating Instructions 4.2 Cash Dispenser 4.2.1 Bill Conditions Acceptable condition 1. Bill which is very clean and can readily be recognized as a true bill 2. Bill has sufficient life or sizing to be handled easily 3. Bill which can be manually held straightly when one end is held by a hand and the bill is slightly...
  • Page 40 NH-2700CE 4. Operating Instructions Unacceptable condition 1. Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins. Wrinkle Wrinkle Torn Torn Broken section Broken Section 4 - 19...
  • Page 41 NH-2700CE 4. Operating Instructions 2. Bill having adequate life or sizing, but stained seriously Stained 3. Bill with holes (Perforated bill) Hole 4. Bill ragged and cannot be held straightly when one end is supported by a hand 20mm 35mm...
  • Page 42 NH-2700CE 4. Operating Instructions 5. Bill with cellophane tape, scotch tape, etc Tape 6. Bill with folds Fold 7. Gradually curved bill (bills tied by hand seal, etc) Band seal 4 - 21...
  • Page 43 NH-2700CE 4. Operating Instructions 8. Bill with folded lines Case 1 Case 2 Case 3 ☞ Bill distortion should not exceed 10 mm Prior to replenishing the cash cassette with the notes 1. Fan the notes so that the notes are not sticking together.
  • Page 44 NH-2700CE 4. Operating Instructions 4.2.2 How to Replenish the Cash Cassette 1. With one hand holding the cassette handle and the other hand supporting the cash cassette from bottom, pull it up and out carefully. 2. Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover.
  • Page 45 NH-2700CE 4. Operating Instructions PRECAUTION: Be careful not to hurt your hands when the black push-plate fails to get locked and suddenly recovers its positions 4. Replenish the cassette (Take note as below) PRECAUTION: replenish more cash than recommended capacity. It means that it should be replenished less than 2,000 bills per cassette for new bills.
  • Page 46 NH-2700CE 4. Operating Instructions 6. Close the cassette cover and turn the cassette key counterclockwise until it is locked. Remove the key when it is locked. 7. With one hand holding the cassette handle and the other hand supporting the cassette from the bottom, place the cassette carefully on the set guide of the CDU and push it in until it is locked in place.
  • Page 47 NH-2700CE 4. Operating Instructions 3. Take bills from the reject box and close the box with key. PRECAUTION: recycle any bill in reject box into cassette. Doing so will cause not only the same reject problem, but other unexpected problems such as note jams on cash dispenser 4.2.4 How to Clear Notes Jam...
  • Page 48 NH-2700CE 4. Operating Instructions 3. Take out the jammed note carefully. 4. Remove the cash cassettes to check whether there is any jammed note inside of CDU body. If so, remove the jammed note from it. WARNING: If the belt is detached from the Roller, the lifespan of the belt can be dramatically reduced which can result in breakage.

  • Page 49: Receipt Printer

    NH-2700CE 4. Operating Instructions 4.3 Receipt Printer 4.3.1 Receipt Paper Specifications Item Specifications Remark Paper Type Thermal Roll Paper Paper detects heat. Paper Width 79.5±0.5mm Paper Exterior Ø180 Paper basis Weight 55±3 g/㎡ Paper Thickness 58±4 ㎛ Print Color Black...
  • Page 50 NH-2700CE 4. Operating Instructions 79.5± 0.5mm (3.1±0.01 inch) Ø180 Ø22 Ø18 Fig. 4.11 Roll Appearance & Dimension Paper Handling Precautions 1. Store it away from high temperature and humidity: If the paper is stored in a place where temperature is above 50 or humidity is above 90% RH, the ℃...
  • Page 51 NH-2700CE 4. Operating Instructions metallic object, de-coloring may occur. 4.3.2 How to load the receipt paper 1. Open the Front Panel with key and pull this outward completely with hands. (Please see the Chapter 4.1.2) 2. Prepare the new paper roll. Please see the NOTE described below 3.
  • Page 52 NH-2700CE 4. Operating Instructions 4. Add the receipt paper into the rod and then insert the roll guide tightly again to fix it. 5. The shiny side of the paper should be faced up to be printed properly and the metallic tension guide should be surrounded with paper to reduce the tension during feeding.
  • Page 53 NH-2700CE 4. Operating Instructions NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER 4 - 32...
  • Page 54 NH-2700CE 4. Operating Instructions 4.3.3 How to Clear a Receipt Jam 1. Open the Front Panel with key and pull this outward completely with hands. To remove a jammed paper inside transport path, press down the green button to release the lower roller assembly.
  • Page 55 NH-2700CE 5. Operator Function Chapter 5. Operator Function 5- 1...

  • Page 56: Operator Functions

    NH-2700CE 5. Operator Function 5. Operator Function 5.1 BASIC SYSTEM OPERATION 5.1.1 PASSWORD FOR ENTERING SUPERVISOR MODE Location of Function Key on ATM – To enter Supervisor mode press the ENTER, CLEAR, CANCEL, 1, 2 and 3 keys in order.
  • Page 57 NH-2700CE 5. Operator Function ▪Authorities for each Mode Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 1ST CST 2ND CST ADD CASH 3RD CST 4TH CST APPLY SETTLEMENT DAY TOTAL TRIAL DAY TOTAL CASSETTE TOTAL TRIAL CASSETTE TOTAL CLEAR JOURNAL CLEAR TRANS.
  • Page 58 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 PRINT THIS SEARCH ERROR CODE SW VERSION PRINT ALL SETUP PRINT ERROR CLEAR SUMMARY PREV NEXT REJECT PRINT ANALYSIS CLEAR DIAGNOSTICS INITIALIZE RECEIPT PRINTER CASH DISPENSER...
  • Page 59 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 AGING CUSTOMER WELCOM SETUP MESSAGE EXIT MESSAGE MARKETING MESSAGE STORE CHANGE MESSAGE MESSAGE RECEIPT HEADER RECEIPT TAIL RECEIPT ADDRESS & PHONE NUMBER PROCESSOR MESSAGE ALLOW ONLY...
  • Page 60 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 DELETE ALL BIN LIST MOD 10 CHECK EN/DISABLE NEED MORE TIME EN/DISABLE SAVINGS EN/DISABLE ACCOUNTS CREDIT CARD EN/DISABLE OPTIONAL FUNCTION1 SELECT RECEIPT EN/DIABLE EN/DISABLE AFTER CARD...
  • Page 61 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 SCREEN 5 EN/DISABLE SCREEN 6 EN/DISABLE EN/DISABLE NOTICE TITLE MESSAGE EN/DISABLE OWNER CONTACT INFO ATM OPERATOR WITHDRAWAL FEE MODE AMOUNT BALANCE AMOUNT ADVERTISEMENT COUPON EN/DISABLE COUPON1...
  • Page 62 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 AWARD COOUPON ON BIN EN/DISABLE EN/DISABLE COUPON1 TEXT COUPON4 AWARD COOUPON ON BIN EN/DISABLE EN/DISABLE COUPON1 TEXT COUPON5 AWARD COOUPON ON BIN EN/DISABLE EN/DISABLE COUPON1 TEXT...
  • Page 63 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 DELETE EN/DISABLE SCREEN 4 DELETE EN/DISABLE SCREEN 5 DELETE EN/DISABLE SCREEN 6 DELETE TIMER EN/DISABLE SCREEN 1 DELETE EN/DISABLE SCREEN 2 DELETE EN/DISABLE TRANSACTION SCREEN 3...
  • Page 64 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 HOST ERROR EN/DISABLE REASON FOR REVERSAL EN/DISABLE DIALUP COMMUNICATION TCP/IP GENERAL EOT OPTIONAL NO EOT EOT/ENQ OPTION REQUIRED NO ENQ REQUIRED STANDARD 1 SELECT MESSAGE STANDARD 2...
  • Page 65 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 SPEAKER VOLUME DOWN IP ADDRESS SUBNET MASK TERMINAL IP GATEWAY (TCP/IP) DHCP EN/DISABLE HOST MODEM INITIAL STRING PARAMETERS (DIAL UP) INITIAL STRING MODEM TEST OPERATOR PASSWORD...
  • Page 66 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 SOFTWARE UPDATE REBOOT BACKUP ALL JOURNAL TO USB FROM BACKUP JOURNAL BY DATE TO USB SEARCH BACKUP LOG TO SYSTEM CONTROL CLEAR ALL CLEAR SETTING CLEAR JOURNAL...
  • Page 67 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 HEALTH CHECK EN/DISABLE MESSAGE SEND INTERVAL EN/DISABLE KEY & CONFIG KEY & CONFIG DOWNLOADS DOWNLOAD EN/DISABLE RMS RING COUNT (DIAL UP) RMS EN/DISABLE ATM LISTENING PORT...
  • Page 68 NH-2700CE 5. Operator Function Working Management Function Authority Main Sub1 Sub2 Sub3 Sub4 Sub5 TOTAL TYPE HOUR MINUTE DISPENSE LIMIT LB 0 LB 1 LB 2 FAST CASH RB 0 RB 1 TRANSACTION RB 2 SETUP LOW CURRENCY CHECK EN/DISABLE...
  • Page 69 NH-2700CE 5. Operator Function 5.1.2 When an Error Occurs When you try to enter Supervisor Mode or go into IN SERVICE MODE from supervisor menu, the screen below will be displayed if there is any ERROR. Press DEVICE INITIALIZE button, if the error is caused by a device so it can be cleared by initializing.
  • Page 70 NH-2700CE 5. Operator Function 5.1.3 How to Use KeyPad (Function Key Type) This section explains the basic operation of the KeyPad. [Default KeyPad Character Table Screen] Shift Status NUMBER < ‘ > “ Space UPPER ALPHA Space LOWER The character on the current cursor position on the screen wil be...
  • Page 71 NH-2700CE 5. Operator Function How to Enter the Character A. The Keypad Character Table will appear on the bottom of the screen in all keypad input screens. B. F1 key gives the option for ALPHA or NUMBER, Table mode. Default is NUMBER.
  • Page 72 NH-2700CE 5. Operator Function 5.1.4 How to Use KeyPad (Touch Screen Type) You can use this KeyPad in same way as a computer keyboard. [Default KeyPad Character Table Screen] Character Table Q W E R T Y U I O P ABC..

  • Page 73: Supervisor Menu

    NH-2700CE 5. Operator Function 5.2 SUPERVISOR MENU The following screen below is the main screen of Supervisor mode. Supervisor mode in this machine is largely composed of ATM Status and Function A. ATM Status 1) Machine Kind and Country Code...
  • Page 74 NH-2700CE 5. Operator Function B. Functions 1) IN SERVICE 2) SITE MAP 3) QUICK REPLENISH 4) QUICK CONFIGURATION F1) SETTLEMENT F2) CUSTOMER SETUP F3) JOURNAL F4) SYSTEM SETUP F5) REPORT F6) HOST SETUP F7) DIAGNOSTICS F8) TRANSACTION SETUP In order to move to the in-service mode, press the 1 or CANCEL key in pinpad In order to reset terminal error, press the CLEAR key in pinpad.
  • Page 75 NH-2700CE 5. Operator Function C. Field Values CLASS VALUE (eg.) Remarks MACHINE KIND NH-2700 COUNTRY CODE Australia, New Zealand PROGRAM VERSION V06.00.XX LINE TYPE TCP/IP DIAL-UP MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 TERMINAL ID NH2700 ERROR CODE [00000(00)] STATUS CST1(Remaining Notes)
  • Page 76 NH-2700CE 5. Operator Function CST3(Media Status) MISSING NORMAL EMPTY FULL CST4(Media Status) MISSING NORMAL EMPTY FULL REJECT REJECT COUNT(CDU) – (0) Card ERROR Pinpad ERROR Cash Dispenser ERROR Receipt Printer ERRPR 5- 22...

  • Page 77: Settlement

    NH-2700CE 5. Operator Function 5.3 SETTLEMENT This menu contains ADD CASH, DAY TOTAL, TRIAL DAY TOTAL, CASSETTE TOTAL and TRIAL CASSETTE TOTAL. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press the CANCEL key in pinpad 1) ADD CASH : Go to the next screen 2) DAY TOTAL : Do settlement with host.
  • Page 78 NH-2700CE 5. Operator Function 5.3.1 ADD CASH By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the ENTER key in the pinpad.

  • Page 79: Journal

    NH-2700CE 5. Operator Function 5.4 JOURNAL This JOURNAL menu contains CLEAR JOURNAL, CLEAR TRANS. SEQUENCE NO., VIEW JOURNAL, PRINT JOURNAL, and PRINT LAST X sub menu. 1) CLEAR JOURNAL : The CLEAR JOURNAL function is used to delete all journal data 2) CLEAR TRANS.
  • Page 80 NH-2700CE 5. Operator Function 5.4.1 VIEW JOURNAL You can see the various kinds of journal data by using each field and button. The VIEW function is used to display the Journal data on the customer screen. The Journal record will be displayed on the screen.
  • Page 81 NH-2700CE 5. Operator Function 5.4.1.1 SEARCH JOURNAL You can search a specific journal with a journal index and see it if the index is valid. 5.4.2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data. If you want to print recent journal data, enter the count of data you want on JOURNAL main screen and then press ENTER key.

  • Page 82: Report

    NH-2700CE 5. Operator Function 5.5 REPORT This report menu consists of 5 sub-menus. ERROR CODE, ERROR SUMMARY, SW VERSION, PRINT ALL SETUP and REJECT ANALYSIS. You can print out all information regarding each device as well as system value set up. If you want to go back the previous screen, press the CANCEL key...
  • Page 83 NH-2700CE 5. Operator Function 5.5.1 ERROR CODE ERROR CODE offers detailed descriptions of error codes and way to deal with the errors on a working ATM machine. PREV/NEXT buttons are used to navigate previous and next error codes one by one. PREV 10/NEXT 10 are available to do ones by 10 EA.
  • Page 84 NH-2700CE 5. Operator Function 5.5.1.1 SEARCH ERROR CODE You can search a specific error code if it exists. In order to use the function, please input the specific error code in the field and select OK button. If there is no result in database, “INVALID ERROR CODE”...
  • Page 85 NH-2700CE 5. Operator Function 5.5.2 SW VERSION This menu shows each software version. Each versions will be displayed. (APPLICATION, CDU EP, CDU SP, SPR EP, SPR SP, MCU EP, MCU SP and etc.) 5- 31...
  • Page 86 NH-2700CE 5. Operator Function 5.5.3 PRINT ALL SETUP List [ DIAL – UP] ITEM DESCRIPTION REMARKS DATE CURRENT DATE & TIME MACHINE KIND NH-2700 COUNTRY AUSTRALIA / NEW ZEALNAD HOST PROCESSOR HOST PROTOCOL TYPE NETWORK TYPE DIAL-UP VISA FRAMED OPTION...
  • Page 87 NH-2700CE 5. Operator Function AUTO DAY TOTAL OPTION RMS OPTION MASTER KEY INFO [ TCP / IP] ITEM DESCRIPTION REMARKS DATE CURRENT DATE & TIME MACHINE KIND NH-2700 COUNTRY AUSTRALIA / NEW ZEALNAD HOST PROCESSOR HOST PROTOCOL TYPE NETWORK TYPE...
  • Page 88 NH-2700CE 5. Operator Function HOST SETUP TERMINAL ID STANDARD 3 OPTION HOST ADDRESS INFO HEALTH CHECK OPTION AUTO DAY TOTAL OPTION RMS OPTION MASTER KEY INFO 5- 34...
  • Page 89 NH-2700CE 5. Operator Function 5.5.4 ERROR SUMMARY ERROR SUMMARY menu offers a statistics of error codes on an ATM machine. It lists the errors by the number of times they have occurred. You can print these errors. PREV/NEXT buttons are used to navigate previous and next pages and PRINT button prints all of error code history.
  • Page 90 NH-2700CE 5. Operator Function 5.5.5 REJECT ANALYSIS REJECT ANALYSIS menu offers a statistics of note reject on an ATM machine. It lists the rejects by the number of times or note counts they occurred. You can print these rejects. PRINT button prints the reject analysis information.

  • Page 91: Diagnostics

    NH-2700CE 5. Operator Function 5.6 DIAGNOSTICS This report menu consists of 7 sub-menus. INITIALIZE, RECEIPT PRINTER, CASH DISPENSER, MODEM (or TCP/IP), MCU TEST, AUXILIARY UNIT and AGING. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press...
  • Page 92 NH-2700CE 5. Operator Function Changing the TEST COUNT The TEST COUNT means the number of test. If you want to change the test count, press BLANK key or SET the test count by pressing number keys 0~9 and press ENTER key. To delete the test count while inputting, press CLEAR key. To cancel the test while testing, press CANCEL key.
  • Page 93 NH-2700CE 5. Operator Function 5.6.1 INITIALIZE The INITIALIZE has the function of resetting each unit of the NH-2700. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of REPORT MENU.
  • Page 94 NH-2700CE 5. Operator Function 5.6.4 MODEM The MODEM has the function of testing the modem for any errors. Input the desired PHONE NUMBER, then press ENTER Key for TEST DIAL. This function is used to check the function of the modem dial.
  • Page 95 NH-2700CE 5. Operator Function 5.6.4.1 TCP/IP The TCP/IP has the function of testing the TCP/IP for any errors. Input the desired HOST ADDRESS, HOST PORT, SSL OPTION and SSL VERSION, then select CONNECT for line test. This function is used to check the function of the TCP/IP.
  • Page 96 NH-2700CE 5. Operator Function 5.6.5 MCU TEST The MCU TEST has the function of testing the magnetic stripe reader and the card itself. Accessing the MCU TEST 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select MCU TEST in the DIAGNOSTICS menu.
  • Page 97 NH-2700CE 5. Operator Function 5.6.6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 98 NH-2700CE 5. Operator Function 5.6.6.1 SENSOR This SENSOR contains CDU SENSOR and SPR SENSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 99 NH-2700CE 5. Operator Function 5.6.6.1.1 CDU SENSOR The CDU SENSOR has the function of testing whether all the sensors are in proper working condition or not. The sensors are tested by turning the sensors on and off. If any sensor is normal, the sensor will be displayed as GREEN COLOR.
  • Page 100 NH-2700CE 5. Operator Function 5.6.6.1.2 SPR SENSOR The SPR SENSOR has the function of testing whether all the sensors are in proper working condition or not. The sensors are tested by turning the sensors on and off. If any sensor is normal the sensor will be displayed as GREEN COLOR.
  • Page 101 NH-2700CE 5. Operator Function 5.6.6.2 FLICKER This FLICKER contains ALL FLICKER SENSOR, EPP FLICKER, CDU FLICKER, SPR FLICKER and MCU FLIKCER. Please press each button on this menu to change test mode ON, OFF or FLICKING. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 102 NH-2700CE 5. Operator Function 5.6.7 AGING The AGING function is only used at the factory and the laboratory for testing each module. Accessing the AGING 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AGING in the DIAGNOSTICS menu. 3) All units will be tested unlimitedly. When you press CANCEL key, the testing will be stopped.

  • Page 103: Customer Setup

    NH-2700CE 5. Operator Function 5.7 CUSTOMER SETUP This customer setup menu contains CHANGE MESSAGE, BIN LIST, OPTIONAL FUNCTION1, OPTIONAL FUNCTION2, SURCHARGE MODE, ADVERTISEMENT, STANDARD3 OPTION and SELECT PROCESSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 104 NH-2700CE 5. Operator Function 5.7.1. CHANGE MESSAGE CHANGE MESSAGE menu has each of 8 sub menus. The displayed menu depends on which country uses. If you press the WELCOME MESSAGE and EXIT MESSAGE buttons, the current display will be changed into the each screens. And you can change the message in the RECEIPT. If you press the RECEIPT HEADER, TAIL, ADDRESS &...
  • Page 105 NH-2700CE 5. Operator Function Refer to figure of the Sample Receipt below for the location of the messages. The default receipt format will not include any messages. -Location of Messages on Receipt- 5- 51...
  • Page 106 NH-2700CE 5. Operator Function 5.7.1.1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text. Please input the welcome message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 107 NH-2700CE 5. Operator Function 5.7.1.2 RECEIPT HEADER The RECEIPT HEADER function is used to edit the message at the header of receipt. Please input the receipt header in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 108 NH-2700CE 5. Operator Function 5.7.1.4 RECEIPT ADDRESS & PHONE NUMBER The RECEIPT ADDRESS & PHONE NUMBER function is used to edit the message at the address & phone number of receipt. Please input the receipt address & phone number in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!”...
  • Page 109 NH-2700CE 5. Operator Function 5.7.1.5 EXIT MESSAGE The EXIT MESSAGE function is used to edit the exit text. The message will be displayed at the end of transaction screen. Please input the exit message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!”...
  • Page 110 NH-2700CE 5. Operator Function 5.7.1.6 MARKETING MESSAGE The MARKETING MESSAGE function is used to edit the marketing message text on receipt. Please input the marketing message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 111 NH-2700CE 5. Operator Function 5.7.1.7 STORE MESSAGE The STORE MESSAGE function is used to edit the store message text on receipt. Please input the store message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 112 NH-2700CE 5. Operator Function 5.7.1.8 PROCESSOR MESSAGE The PROCESSOR MESSAGE function is used to edit the processor message text on receipt. Please input the processor store marketing message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 113 NH-2700CE 5. Operator Function 5.7.2. BIN(Bank Identification Number) LIST MUTLIPLE BIN LIST menu show the BIN LIST. This function support additional 8,000 BIN LIST and various BIN PROPERITES like Block Surcharge, Withdrawal Surcharge, Balance Surcharge, Accept Card, Decline Card and Award Coupon.
  • Page 114 NH-2700CE 5. Operator Function 5.7.2.1 VIEW BIN LIST VIEW BIN LIST menu show the BIN LIST. BIN LIST displays 10 properties per page. Use PREV PAGE or NEXT PAGE button to show just one page before or after, and PREV 50 or NEXT 50 buttons are for 50 or after 50 BIN.
  • Page 115 NH-2700CE 5. Operator Function 5.7.2.2 BIN PROPERTIES In case adding and editing BIN properties, this screen enables you to add or change Press BIN button to input BIN. After entering BIN, if press enter key on pinpad, if there are other actions for same BIN, the actions are displayed at below.
  • Page 116 NH-2700CE 5. Operator Function If all the properties you would like to input are entered, press APPLY button to finish the adding/editing job. If adding bin action is not valid as compared with previously added bin action like block surcharge and withdrawal surcharge, you can see the screen to confirm modifying BIN lists.
  • Page 117 NH-2700CE 5. Operator Function 5.7.2.3 SEARCH BIN The SEARCH BIN screen allows finding the registered BIN Enter BIN and press enter key on pinpad, the screen will move the page located in BIN 5- 63...
  • Page 118 NH-2700CE 5. Operator Function 5.7.3 OPTIONAL FUNCTION1 OPTIONAL FUNCTION1 menu contains MOD 10 CHECK, NEED MORE TIME, ACCOUNTS, SELECT RECEIPT and PRE DIALING. Please press each button on this menu to go to next screen. To go back to the previous screen, press the CANCEL Key in pinpad...
  • Page 119 NH-2700CE 5. Operator Function 5.7.3.1 MOD 10 CHECK MOD 10 CHECK is to check the card data’s validation. Please press EN/DISABLE button to set up MOD 10 CHECK. 5- 65...
  • Page 120 NH-2700CE 5. Operator Function 5.7.3.2 NEED MORE TIME NEED MORE TIME is a function to ask to need more time at transaction procedure for customers when user selection timeout occurs. Press EN/DISABLE button to set up. If enabled and timeout occurs, the screen message (“Do you need more time?”) will be displayed on transaction screen.
  • Page 121 NH-2700CE 5. Operator Function 5.7.3.3 ACCOUNTS ACCOUNTS is to set up the accounts which is used on transaction. You can see CHEQUE ACCOUNT, SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however, only CREDIT CARD ACCOUNT and SAVINGS ACCOUNT can be set up. Because CHEQUE ACCOUNT is the default.
  • Page 122 NH-2700CE 5. Operator Function 5.7.3.4 SELECT RECEIPT If SELECT RECEIPT is ENABLED, the ATM MACHINE will show the screen to determine whether printing the receipt after a transaction will be performed or not. Please press EN/DISABLE button to set up SELECT RECEIPT..
  • Page 123 NH-2700CE 5. Operator Function 5.7.3.5 PRE DIALING PRE DIALING is a function to improve the performance speed of transaction by making a connection to the host server earlier than normal. Please press EN/DISABLE button to set up PRE DIALING and one of three buttons (AFTER CARD, ATER PIN and AFTER ACCOUNT) to determine the time when the ATM MACHINE makes a connection.
  • Page 124 NH-2700CE 5. Operator Function 5.7.4 OPTIONAL FUNCTION2 OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES. To go back to the previous screen, press the CANCEL Key in pinpad 5- 70...
  • Page 125 NH-2700CE 5. Operator Function 5.7.4.1 DEVICE OPTION DEVICE OPTION menu contains RECEIPT PAPER LOW SENSOR EN/DISABLE, CST SOUND ON/OFF, EPP FLICKER ON OPTION. Please press each button on this menu to set up items. To go back to the previous screen, press the CANCEL Key in pinpad 5.7.4.2 SCREEN SERVICES...
  • Page 126 NH-2700CE 5. Operator Function 5.7.4.2.1 CHANGE BACKGROUND CHANGE BACKGROUND function provides SIX different Background screens. Please press EN/DISABLE button on this menu to set up for CHANGE BACKGROUND. To go back to the previous screen, press the CANCEL Key in pinpad...
  • Page 127 NH-2700CE 5. Operator Function 5.7.4.2.1.1 CHANGE BACKGROUND Screen n Please press SCREEN n EN/DISABLE button to set up SCREEN n, 5.7.4.2.2 DEFAULT SCREEN DEFAULT SCREEN function provides SIX different Background screens. You can set up only one screen on the six screens. Please press DEFAULT SCREEN n EN/DISABLE button to set up...
  • Page 128 NH-2700CE 5. Operator Function 5.7.4.2.3 NOTICE NOTICE menu contains TITLE and MESSAGE. You can set up TITLE(1 line 30 column) and MESSAGE(3 line 40 column). If you set up NOTICE ENABLE, ATM will be displayed notice information on idle screen.
  • Page 129 NH-2700CE 5. Operator Function 5.7.5. ATM OPERATOER FEE MODE The ATM OPERATOER FEE MODE contains the enable/disable of the surcharge warning screen and settings of the surcharge amount and surcharge owner. When the ATM OPERATOR FEE MODE is disabled and also if the swiped card data contains BIN number that was entered during installation, the surcharge warning message will not be displayed.
  • Page 130 NH-2700CE 5. Operator Function 5.7.5.1 ATM OPERATOR FEE OWNER The ATM OPERATOR FEE OWNER function is used to edit the owner. Please input the surcharge owner in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed on the screen.
  • Page 131 NH-2700CE 5. Operator Function 5.7.5.2 CONTACT INFO The CONTACT INFO function is used to edit the surcharge contact Information at surcharge warning screen and on receipt. Please input the surcharge contact Information in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 132 NH-2700CE 5. Operator Function 5.7.6. ADVERTISEMENT ADVERTISEMENT COUPON, WELCOIME ADVERTISEMENT function provides TRANSACTION ADVERTISEMENT. Please press each button on this menu to go to next screen. 5- 78...
  • Page 133 NH-2700CE 5. Operator Function 5.7.6.1 COUPON Please press COUPON button, COUPON SETTING screen will be displayed as below. COUPON supports 2line 40column 5- 79...
  • Page 134 NH-2700CE 5. Operator Function 5.7.6.1.1 COUPON SETTING Please press each button on this menu to go to next screen 5.7.6.1.1.2 COUPON n. Please press COUPON n EN/DISABLE button to set up COUPON n, Please press COUPON n TEXT button on this menu to go to next screen.
  • Page 135 NH-2700CE 5. Operator Function 5.7.6.1.1.3 COUPON n. TEXT The COUPON n TEXT function is used to edit the coupon n text. Please input the welcome message in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 136 NH-2700CE 5. Operator Function 5.7.6.2 WELCOME ADVERTISEMENT WELCOME ADVERTISEMENT function provides SIX different screens. If you press the TIMER button, you can change the advertisement display timer, which means the interval of exchanging a current advertisement for the other one in an idle state exactly. And the range of it should be between 5 and 30 seconds in welcome screen.
  • Page 137 NH-2700CE 5. Operator Function 5.7.6.2.1 SCREEN n. Please press SCREEN n EN/DISABLE button to set up SCREEN n, 5.7.6.3 TRANSACTION ADVERTISEMENT TRANSACTION ADVERTISEMENT function provides SIX different screens. If you press the TIMER button, you can change the advertisement display timer, which means the interval of exchanging a current advertisement for the other one in a transaction state exactly.
  • Page 138 NH-2700CE 5. Operator Function 5.7.6.3.1 SCREEN n. Please press SCREEN n EN/DISABLE button to set up SCREEN n, 5- 84...
  • Page 139 NH-2700CE 5. Operator Function 5.7.7. STANDARD 3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE.In case of COMMUNICATION HEADER is enabled, COMMUNICATION ID option will be available. STANDARD 3 OPTION function is used to get the additional information when Triton message is selected.
  • Page 140 NH-2700CE 5. Operator Function 5.7.7.1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id. Please input the communication id in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 141 NH-2700CE 5. Operator Function 5.7.8. STANDARD 1 OPTION STANDARD 1 OPTION contains TERMINAL STATUS EN/DISABLE, HOST ERROR EN/DISABLE and REVERSAL REASON EN/DISABLE. STANDARD 1 OPTION function is used to get the additional information when Triton message is selected. 1) TERMINAL STATUS function is for deciding whether terminal status field in message is sent to a host or not.
  • Page 142 NH-2700CE 5. Operator Function 5.7.9. SELECT PROCESSOR SELECTHOST menu contains COMMUNICATION, MESSAGE FORMAT, EOT/ENQ OPTION, TCP/IP TYPE and REVERSAL RETRY COUNT NOTE: 1) EOT / ENQ OPTION is displayed only if the Network is Dial up or TCP/IP Type is VISA FRAMED...
  • Page 143 NH-2700CE 5. Operator Function 5.7.9.1 COMMUNICATION This is for setting up a type of line to communicate with a host. Select DIALUP or TCP/IP. In case of setting up DIALUP, communicate with a host using a modem. And in case of setting up TCP/IP, communicate with a host using LAN.
  • Page 144 NH-2700CE 5. Operator Function 5.7.9.2 EOT/ENQ OPTION EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ REQUIRED functions. You can select one of these options 5- 90...
  • Page 145 STANDARD2, STANDARD3 and EPS). If STANDARD3 is selected, STANDARD3 OPTION button will be displayed on the CUSTOMER SETUP Screen. STANDARD 1 is the HYOSUNG message type and STANDARD 2 is the CSP200 message type, STANDARD 3 is the Triton 9600 message type and EPS is the extended CSP200 message type.
  • Page 146 5. Operator Function 5.7.9.4 TCP/IP TYPE In TCP/IP supporting case, Hyosung application, MoniPlusCE, provides some options to be used as a security method and as a protocol, even at the different category, when communicating with a host. In this menu, you can change TCP/IP TYPE and can decide whether ‘ENABLE’ or ‘DISABLE’ SSL OPTION.
  • Page 147 NH-2700CE 5. Operator Function 5.7.9.5 REVERSAL RETRY COUNT REVERSAL RETRY COUNT function is for setting the try count of reversal transaction. CURRENT REVERSAL RETRY COUNT displays count of currently set value. You can enter the count and then press ENTER (or CONFIRM) if you want to change the retrial count of a reversal transaction. (You should ask your DP about the retrial count before change it.)

  • Page 148: System Setup

    NH-2700CE 5. Operator Function 5.8 SYSTEM SETUP This system setup menu contains DATE & TIME, CHANGE PASSWORD, SPEAKER VOLUME, MODEM PARAMETERS, TERMINAL IP, DEVICE SETUP and SYSTEM CONTROL. Please press each button on this menu to go to next screen. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 149 NH-2700CE 5. Operator Function 5.8.1 DATE & TIME You can set system date and time by pressing YEAR, HOUR, MONTH, MINUTE and DAY button. If you press each menu, the cursor will be positioned and you can change the value. This value is saved by pressing APPLY key and on the other hand, to go back to the previous screen, press the CANCEL key in pinpad.
  • Page 150 NH-2700CE 5. Operator Function 5.8.3 TERMINAL IP TERMINAL IP menu contains DHCP EN/DISABLE, IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons. If you press DHCP EN/DISABLE, button will change DHCP status, ENABLE to DISABLE, or DISABLE to ENABLE. In case of DHCP is disabled, IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons will be displayed.
  • Page 151 NH-2700CE 5. Operator Function 5.8.4 CHANGE PASSWORD You can change PASSWORD. Depending on authority, there are three passwords OPERATOR PASSWORD, SERVICE PASSWORD and MASTER PASSWORD. 5.8.4.1 OPERATOR PASSWORD This menu enables you to change the current operator password as a new one. To change the current password, you should input the proper one in the current password field demonstrated as below.
  • Page 152 NH-2700CE 5. Operator Function 5.8.4.2 SERVICE PASSWORD This menu enables you to change the current service password as a new one. To change the current password, you should input the proper one in current password field demonstrated as below. The factory default value of service password is "222222".
  • Page 153 NH-2700CE 5. Operator Function 5.8.5 MODEM PARAMETERS This MODEM PARAMETERS menu contains HOST INITIAL STRING, RMS INITIAL STRING and MODEM TEST. 1) INITIAL STRINGs The HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string.
  • Page 154 NH-2700CE 5. Operator Function 5.8.5.1 HOST INITIAL STRING The HOST INITIAL STRING function is used to edit the host initial string. Please input the host initial string in the field as shown as below and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!”...
  • Page 155 NH-2700CE 5. Operator Function 5.8.7 DEVICE SETUP This DEVICE SETUP menu contains CDU SETUP. Please press the CDU SETUP button on this menu to go to next screen. NOTE: When you change CDU Setup Information, contact the service personnel. 5- 101...
  • Page 156 NH-2700CE 5. Operator Function 5.8.7.1 CDU SETUP This CDU SETUP menu contains COUNTRY, CDU TYPE, CASSETTE VOLUME and EXECUTE. Please press each button on this menu to operate the related function.. Press the buttons COUNTRY, CDU TYPE and CASSETTE VOLUME. Then the CDU SETUP INFORMATION will be changed.
  • Page 157 NH-2700CE 5. Operator Function 5.8.8 SYSTEM CONTROL This SYSTEM CONTROL menu contains SOFTWARE UPDATE, REBOOT, BACKUP ALL JOURNAL TO USB, BACKUP JOURNAL BY DATE TO USB, BACKUP LOG TO USB, BACKUP NVRAM, RESTORE NVRAM and CLEAR NVRAM. Please press each button on this menu to go to next screen or to operate the related function. And if you want to go back to the previous screen, press the CANCEL key in pinpad.
  • Page 158 NH-2700CE 5. Operator Function 5.8.8.1 REBOOT If you press the YES button, the ATM will restart. 5.8.8.2 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons. And press the SEARCH button.
  • Page 159 NH-2700CE 5. Operator Function 5.8.8.3 CLEAR NVRAM To clear NVRAM on the NH-2700, log in the Operator Function Main Menu with the Master Password. Then enter SYSTEM SETUP, SYSTEM CONTROL and CLEAR NVRAM in sequence. 1) CLEAR ALL This will delete all programmed parameters and make all setting information (including passwords) to the default settings.
  • Page 160 NH-2700CE 5. Operator Function 5.8.8.4 COUNTRY SETUP (newly added from this version) If you want to clear NVRAM, you will see the screen for selecting Australia or New Zealand. For example, if you press the “Australia” key, after all NVRAM data is cleared, the program to be installed on would be suitable for Australia.
  • Page 161 NH-2700CE 5. Operator Function The SERIAL NUMBER function is used to insert the ATM machine number for RMS. 5- 107...

  • Page 162: Host Setup

    NH-2700CE 5. Operator Function 5.9 HOST SETUP [DIALUP] This host setup menu contains KEY MANAGEMENT, TELEPHONE NUMBER, TERMINAL ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL [TCP/IP] This host setup menu contains KEY MANAGEMENT, HOST ADDRESS, TERMINAL ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL.
  • Page 163 NH-2700CE 5. Operator Function 5.9.1 KEY MANAGEMENT START SCREEN 1) Log in by entering the 1st password to execute program. (Default password is ‘000000’, 6-digit number.) 2) Log in by entering the 2nd password to execute program. (Default password is ‘000000’, 6-digit number.) 3) If you enter both of passwords correctly, the screen would be exchanged for the next one demonstrated in the next page..
  • Page 164 NH-2700CE 5. Operator Function 5.9.1.1 KEY MANAGEMENT Key Mode - Change key mode of EPP 2) Edit Key – Enter the master key into EPP 3) Change Password - Change password to enter key manager program 4) Check Key - Check whether keys are properly injected into EPP or not 5) Remote Key Info - Show the information about keys for remote key downloading function 6) Set EPP State - Set state of EPP to ‘Installation State’...
  • Page 165 NH-2700CE 5. Operator Function 5.9.1.2 OVERVIEW OF KEY INSTALLATION. The procedure of installing Master Key may be complex at first. However, if you comprehend the logical reason why it should be, it is so easy to keep it up. Now Let`s start the overview.
  • Page 166 NH-2700CE 5. Operator Function 6) After adding more than two IDs and passwords, now you are able to access the change state mode. After entering the change state mode, you must exchange EPP current mode for ‘Installation’ just pressing ‘CHANGE STATE’ key. You are able to insert a ‘Master Key only in this mode later.
  • Page 167 NH-2700CE 5. Operator Function 5.9.1.3 KEY MANAGEMENT MODE. Key Management Main Screen This main screen will display current key mode on the middle of screen. 2) If you want to change Key Mode, Press ‘Key Mode’ button, Then, the key mode text box in the middle of screen will change to the other one.
  • Page 168 NH-2700CE 5. Operator Function 5.9.1.4 CHANGE THE PASSWORDS USED TO LOG IN KEYMANAGEMENT SCREEN. Change Password Screen If you want to change two passwords for executing program, press ‘Change password’ button in the main screen. And press ‘Password1’ and “Password2” button each to change the password.
  • Page 169 NH-2700CE 5. Operator Function 5.9.1.5 SET EPP STATE SCREEN Set EPP State Log in Screen After changing two passwords in ‘Key Management’ Mode, you are able to add ID by just pressing ‘SET EPP STATE’ in ‘Key Management’ Mode. The default password to enter ‘SET EPP STATE’...
  • Page 170 NH-2700CE 5. Operator Function Set EPP State Main Screen If a user makes a pair of IDs and passwords, the count number in the middle of screen would be as same as the number of adding ID. Most of user may be able to see the count number as ‘2’. And the displayed state may be ‘initialization state’.
  • Page 171 NH-2700CE 5. Operator Function 5.9.1.6 ADD ID AND PASSWORD. Add ID and Password Screen The purpose of adding a pair of ID and password is for inserting IDs able to insert ‘Master Key’. Now let`s begin. 1) Press ‘Start’ button when a Host is willing to add more than two pairs of an ID and a corresponding password used to verify his (or her) authority for inserting a bisected Master Key.
  • Page 172 NH-2700CE 5. Operator Function 5.9.1.7 CHANGE EPP STATE. Change EPP State Screen After exiting from ‘ADD ID’ mode, you will come back again into ‘SET EPP STATE’ mode. It is demonstrated as above. Now you are able to set EPP state up. Let`s begin.
  • Page 173 NH-2700CE 5. Operator Function 5.9.1.8 SPECIFIC EXPLANATION OF EPP STATE. Fig.1.10 Set EPP State Screen 1) This screen will display current state of EPP. Check current state of EPP. 2) If you want to change state, press ‘Change State’ button. If current state is ‘Initialization State’ or ‘Authorized Removal State’, EPP state will be changed to ‘Installation State’.
  • Page 174 NH-2700CE 5. Operator Function 5.9.1.9 LOG IN KEY MANAGEMENT AGAIN. Start Screen (Enter Password) 1) Log in by entering the 1st password to execute program. (Default password had been changed. So you must insert the newly changed password.) 2) Log in by entering the 2nd password to execute program.
  • Page 175 NH-2700CE 5. Operator Function 5.9.1.10 EDIT KEY. Fig.1.12 Edit Key Screen If you press ‘Edit Key’ button in main menu, you can see this screen. You can insert master key in this screen. 5- 121...
  • Page 176 NH-2700CE 5. Operator Function 1) If you want to enter master key, press ‘Master Key(Triple)’ button as shown as the previous page. 2) Press ‘Entry’ button to set secure key entry mode to enter part A of master key. 3) Enter 32 sized hexadecimal keys with EPP to inject part A of master key.
  • Page 177 NH-2700CE 5. Operator Function 5.9.1.11 CHECK KEY. Use the ‘Check Key’ menu to determine which keys have been installed on. As shown above, there are all the keys in the installed on. Only the index which has been set in the Key Index menu will be used, the other keys are not.
  • Page 178 1) The information is about keys for ‘Remote Key Download’ function. 2) CA means certificate authority as VerySign Company. 3) Serial number is the unique number for each Hyosung customer keyboard (EPP) device. 4) EPP is the name of customer keyboard (EPP) device.
  • Page 179 NH-2700CE 5. Operator Function 5.9.1.13 DELETE ID Delete ID screen 1) This screen is for deleting previously entered ID and password of EPP 2) Enter 6-digit ID and password each by pressing EPP numeric keys. Only 0 ~ 9 keys are available.
  • Page 180 NH-2700CE 5. Operator Function 5.9.2 TELEPHONE NUMBER (Only Dial-Up) If you press each button on this menu, phone number of host can be input. You can input character, number and special symbol up to 1~20 digit by using '<' or '>'.
  • Page 181 NH-2700CE 5. Operator Function 5.9.3 HOST ADDRESS HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1, PORT NUMBER 1, HOST ADDRESS 2 and PORT NUMBER 2. Press PORT NUMBER 1 and PORT NUMBER 2 buttons, and then the values can be input on this screen.
  • Page 182 NH-2700CE 5. Operator Function 5.9.3.1 HOST ADDRESS 1 The HOST ADDRESS 1 function is used to edit the host address1. Please input the host address1 in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displays.
  • Page 183 NH-2700CE 5. Operator Function 5.9.4 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. Please input the terminal id in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 184 NH-2700CE 5. Operator Function 5.9.5 HEALTH CHECK MESSAGE If you press EN/DISABLE button, either "ENABLE" or "DISABLE" can be selected. ATM sends its status periodically to the host when HOST SEND is set up to “Enable”. The interval is dependent on “SEND INTERVAL”.
  • Page 185 NH-2700CE 5. Operator Function 5.9.6 REMOTE MONITOR - Display which is to set the information for using Remote Management System (RMS) 1) RMS EN/DISABLE function is used to connect to the RMS mode to enable or to disable. The default option is “ENABLE”.
  • Page 186 NH-2700CE 5. Operator Function 5.9.6.1 RMS EN/DISABLE [DIALUP] Display which is to be set up in the RMS RING COUNT for the reception on standby of the ATM. [TCP/IP] Display which is to be set up in the RMS LISTENING PORT for the reception on standby of the ATM.
  • Page 187 NH-2700CE 5. Operator Function 5.9.6.2 RMS STATUS SEND EN/DISABLE - Display which is to be set up to transfer STATUS to RMS from the ATM. [DIAL-UP] 1) RMS STATUS SEND - Display whether RMS STATUS SEND function is ENABLE or DISABLE.
  • Page 188 NH-2700CE 5. Operator Function [TCP/IP] 1) RMS STATUS SEND - Display whether RMS STATUS SEND function is enabled or not. - Set the value using EN/DISABLE button. 2) RMS INTERVAL - Display “RMS STATUS SEND” cycle (unit: hours) - Set the value using INTERVAL button. (Input the number from 1 to 24.) 3) URL EN/DISABLE - Display whether to use URL or IP ADDRESS.
  • Page 189 NH-2700CE 5. Operator Function 5.9.6.2.1 SCHEDULED JOURNAL UPLOAD - Display which is to set the function to upload journal to RMS from the ATM automatically 1) EN/DISABLE - Display whether SCHEDULED JOURNAL UPLOAD function is ENABLE or DISABLE. - Set the value using EN/DISABLE button.
  • Page 190 NH-2700CE 5. Operator Function 5.9.6.2.1 RMS ADDRESS The RMS ADDRESS function is used to edit the RMS address. Please input the RMS address in the field and select OK button. If it is saved successfully, “OPERATION SUCCESSFUL!” will be displayed.
  • Page 191 NH-2700CE 5. Operator Function 5.9.7 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
  • Page 192 NH-2700CE 5. Operator Function 5.9.8 AUTO DAY TOTAL AUTO DAY TOTAL feature allows the ATM to complete a Day Total operation (Without Actually closing out the machine) at a predetermined time every day. This would be useful if you do the accounts of your ATM on a day-to-day basis.

  • Page 193: Transaction Setup

    NH-2700CE 5. Operator Function 5.10 TRANSACTION SETUP This transaction setup menu contains DISPENSE LIMIT, LOW CURRENCY CHECK EN/DISABLE, FAST CASH and DENOMINATION. By pressing each button, you can execute each function or enter each sub menu. To go back to the previous screen, press the CANCEL key in pinpad.
  • Page 194 NH-2700CE 5. Operator Function 5.10.1 FAST CASH FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH screen. The maximum amount must be less than the DISPENSE LIMIT. You can set 6 kinds of values which are frequently requested by customer using this function. By using this function, customers can withdraw the money more easily.
  • Page 195 NH-2700CE 5. Operator Function 5.10.2 DENOMINATION This function is used to declare the type of a note in each cassette. Because an ATM does not know what kind of note is in a cassette automatically, an owner must declare what is in it. Pressing function key beside menu button selects the cassette to set the denomination of note.

  • Page 196: Site Map

    NH-2700CE 5. Operator Function 5.11 SITE MAP This site map shows the structure of the operator menu tree to aid in searching menu. In case of touch type, if you press each menu SETTLEMENT, JOURNAL, REPORT, DIAGNOSTICS, CUSTOMER SETUP, SYSTEM SETUP, HOST SETUP or TRANSACTION SETUP, then it will enter each sub- menu.
  • Page 197 NH-2700CE 5. Operator Function 5.12.1 DAY TOTAL / CASSETTE TOTAL It will perform DAY TOTAL and CASSETTE TOTAL first. 1) DAY TOTAL : Do settlement with host. After settlement, clear transaction information. 2) CASSETTE TOTAL : Clear note count information.
  • Page 198 NH-2700CE 5. Operator Function 5.12.2 ADD CASH After performing DAY TOTAL and CASSETTE TOTAL, ADD CASH screen will be shown as below. By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the ENTER key in the pinpad.

  • Page 199: Quick Configuration

    NH-2700CE 5. Operator Function 5.13 QUICK CONFIGURATION This menu provides convenience to configure ATM Setup Information at once. This menu consists of NETWORK SETUP, MESSAGE FORMAT SETUP, TERMINAL ID SETUP, PASSWORD SETUP and RESULT CONFIGURATION. 5.13.1 TCP/IP This chapter shows how to configure for TCP/IP Setup Information.
  • Page 200 NH-2700CE 5. Operator Function 5.13.1.2 TCP/IP TYPE In case of supporting TCP/IP, this provides a function setting up communication flow to use when communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether ‘ENABLE’ or ‘DISABLE’ about SSL OPTION. There are three kinds of TCP/IP types in this TCP/IP COMMUNICATION menu (STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).
  • Page 201 NH-2700CE 5. Operator Function 5.13.1.3 EOT/ENQ OPTION EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ REQUIRED functions. You can select one of these options. 5.13.1.4 HOST ADDRESS HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1 and PORT NUMBER 1.
  • Page 202 NH-2700CE 5. Operator Function 5.13.1.5 TERMINAL DHCP If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to a host. Otherwise, ATM uses STATIC IP. If you configure DHCP value to DISABLE and press NEXT, it goes to TERMINAL IP SETUP Screen.
  • Page 203 You can select one of message types to communicate with data processing company or bank in this menu (STANDARD1, STANDARD2, STANDARD3 and EPS). STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type, STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
  • Page 204 NH-2700CE 5. Operator Function 5.13.1.8 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
  • Page 205 NH-2700CE 5. Operator Function 5.13.1.9 STANDARD3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE. In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured. STANDARD 3 OPTION function is used to get the additional information when Triton message is selected.
  • Page 206 NH-2700CE 5. Operator Function 5.13.1.10 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. A host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will be printed on the receipt.
  • Page 207 NH-2700CE 5. Operator Function 5.13.1.12 RESULT After performing QUICK CONFIGURATION, the result will be shown as below. 5- 153...
  • Page 208 NH-2700CE 5. Operator Function 5.13.2 DIAL UP This chapter shows how to configure DIALUP Setup Information. 5.13.2.1 COMMUNICATION This is to set up a type of line to communicate with a host. Select DIALUP. In case of setting up DIALUP, communicate with host using modem.
  • Page 209 (STANDARD1, STANDARD2, STANDARD3 and EPS). STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type, STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
  • Page 210 NH-2700CE 5. Operator Function 5.13.2.5 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
  • Page 211 NH-2700CE 5. Operator Function 5.13.2.6 STANDARD3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE. In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured. STANDARD 3 OPTION function is used to get the additional information when Triton message is selected.
  • Page 212 NH-2700CE 5. Operator Function 5.13.2.7 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. A host will identify ATM by looking at terminal ID. Terminal ID will be included in a host message and will be printed on the receipt.
  • Page 213 NH-2700CE 5. Operator Function 5.13.2.9 RESULT After performing QUICK CONFIGURATION, the result will be shown as below. 5- 159...
  • Page 214 NH-2700CE 6. Installation Chapter 6. Installation 6- 1...

  • Page 215: Installation

    NH-2700CE 6. Installation 6. Installation 6.1 Installation Information Installation condition and space Following conditions should be met before installing equipment. ● Temperature while operating should be between 41°F - 104°F (5°C ~ 40°C). ● Relative humidity while operating should be between 25% < RH < 85%, Non-Condensed.

  • Page 216: System Installation

    NH-2700CE 6. Installation 6.2 System Installation Unpacking 1. Unpack the machine on top of the palette. 2. Cut the straps that are fastened around the box with a knife. (refer to Fig. 6.1) (Be careful when cutting the straps.) 3. Use an appropriate tool to remove the nails from the palette. (refer to Fig. 6.2) 4.
  • Page 217 This combination should be changed as soon as possible. Refer to Chapter 4 for instructions on changing the lock combination. 7. After the anchor nuts are in place according to the anchor holes on the bottom of NH-2700CE ATM, tighten the anchor bolts tightly.
  • Page 218 3. Place the ATM machine over the fixed label so that anchor holes line up according to the picture. All the unit in the dimension is mm and ( ) is inch scale. NOTE: Fig. 6.3 Anchor diagram of NH-2700CE ATM 6- 5...
  • Page 219 Following diagram is describing the areas required for installing and servicing this ATM. All the unit in the dimension is mm and ( ) is inch scale. NOTE: Hyosung recommends it is more convenient for your service personnel to have enough maintenance space as described below to service this ATM machine 45°...
  • Page 220 NH-2700CE 6. Installation 45° Fig.6.5 Installation space #2 (Side view) 6- 7...

  • Page 221: Hardware Installation

    1. Verify the power voltage (110/220V) to be used and set the appropriate voltage on the power supply. 2. Verify that the telephone line to be used for the ATM is in proper working order. Hyosung recommends the use of shielded phone line in locations with close proximity to other appliances.
  • Page 222 NH-2700CE 7. Appendix Chapter 7. Appendix 7- 1...

  • Page 223: Appendix

    NH-2700CE 7. Appendix 7. Appendix 7.1 Error Code Table 1) Receipt Printer Error Code Description Trouble shooting 1106910 LOST SLIP", DEV_SPR 2001000 Receipt paper jam Remove any jammed paper from the printer. 2001200 Receipt printer feed plate open Close the feed plate.
  • Page 224 NH-2700CE 7. Appendix Error Code Description Trouble shooting 2080100 Receipt printer lever opened Close the lever of print head completely Wait the time until the temperature of head 2080200 Receipt printer head overheated adequately slow down and try to initialize...
  • Page 225 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Reboot ATM 97912XX DEV_SPR Time Over Error 2. Call your attendant 1. Reboot ATM 97922XX DEV_SPR FATALERROR (WARNING) 2. Call your attendant Open lever detected before executing A010100 Close the feed lever.
  • Page 226 NH-2700CE 7. Appendix 2) Card Reader Error Code Description Trouble shooting 8217091 Card in card reader Remove card 1101910 LOST CARD", DEV_MCU 9723010 Failed to open device Check the serial port or cable 9723011 Communication error Check the serial port or cable...
  • Page 227 NH-2700CE 7. Appendix D0006 CARD NOT SUPPORTED Check your card Check your account D0014 Invalid Card Number Check your card D0054 Expire Card Check your card D0057 Transaction not Permitted – Card 1. Power Off/On IDN0X DIP MCR connection failure 2.
  • Page 228 NH-2700CE 7. Appendix 3) Cash Dispenser Error Code Description Trouble shooting 1102910 LOST WITHDRAW CASH", DEV_CSH 1102920 LOST DEPOSIT CASH", DEV_CSH LOST CARD & SLIP", DEV_MCU | 1103910 DEV_SPR Insert or re-insert the cassette(s). Check cassette 2000100 No cassette sensor.
  • Page 229 NH-2700CE 7. Appendix Error Code Description Trouble shooting Cash Dispenser(CDU) received the 1. Get the trace file and log files in D:\trace 4000000 undefined command from AP software 2. Call your attendant Detecting CS2 / LS3 Dark 1. Remove notes on CS2 / LS3 sensor...
  • Page 230 NH-2700CE 7. Appendix Error Code Description Trouble shooting CS1A / LS1 sensor detects note in 1. Remove note from the CDU delivery path. 4002100 delivery path before/after CDU 2. Clean CS1A / LS1 dispenses Detect CS1B after initialization / Detect 40022 CS1B before dispensing.
  • Page 231 NH-2700CE 7. Appendix Error Code Description Trouble shooting (INITIAL / DISPENSE) Motor Constant 40030 Speed Error 1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4003000 Failed in checking the main motor echo 4. Check Encoder Sensor CS8 BRKT 5.
  • Page 232 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Check command that Cash Dispenser is When more than 5 sheets of cash received 4003A00 dispensing 2. Check Cash Dispenser EP ROM Version or is required during a test specification 1. Remove notes or dust on CS15A Sensor When CS15A or CS 15B sensor is 2.
  • Page 233 NH-2700CE 7. Appendix Error Code Description Trouble shooting (DISPENSE) The dispensed number of 40045 notes more than requested during/after operation 1. Check notes dispensed and rejected In case the number of notes detected 2. Remove dust in CS13 / LS2 Sensor...
  • Page 234 NH-2700CE 7. Appendix Error Code Description Trouble shooting Error of being removed 1st cassette 1. Set cassette #1 correctly 4004D00 before separate rejection 2. Check the catcher inside cassette #1 guide Error of being removed 2nd cassette 1. Set cassette #2 correctly...
  • Page 235 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Mount the retract box or open the box cover Retract box position error during 2. Check if CS62 sensor poll is abnormal 4005800 command 3. Check if the CS62 sensor cable is disconnected reserved operation (Cash Dispenser Board CN10 #5~2).
  • Page 236 NH-2700CE 7. Appendix Error Code Description Trouble shooting CS31AB ~ CS13 Time out (Jam) during 4007A00 dispensing bills from fourth cassette. Something is detected on CS41A, 4007B00 CS41B sensor in initialization 4007C00 Missfeed error in 4th cassette Trying to dispense bills from 4th cassette 4007D00 but the 4th cassette doesn't installed.
  • Page 237 NH-2700CE 7. Appendix Error Code Description Trouble shooting Trying to dispense bills from 3rd 4009D00 cassette but the 3rd cassette doesn't installed. 4009F00 3 cassette miss feed error Something is detected on CS2 sensor 400AC00 after dispense operation Communication error - Command 400BC00 Length doesn't match.
  • Page 238 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1.Remove a jammed note in 4 Cassette. Cassette Jam during dispense operation 400C400 2.Replace 4 cassette box when multiple errors (4 CST Encoder Error). occur. 400C6 Detect CS13 during initialization. Error of CS 2, CS13 sensor during 1.Remove a jammed note in CS13 sensor.
  • Page 239 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Remove jammed notes on Cash Dispenser 8216091 Cash jammed on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 1. Reboot ATM 9712000 Failed to create file 2. Reinstall software 3.
  • Page 240 NH-2700CE 7. Appendix Error Code Description Trouble shooting 971A100 Invalid currency Reconfigure currency at supervisor mode CASSETTE OFF POSITION”. 1. Reconfigure denomination 971A200 Not dispensable 2. Reconfigure currency In case the number of bills dispensed 1. Check cash dispenser driver (CDM SP) version...
  • Page 241 NH-2700CE 7. Appendix Error Code Description Trouble shooting When sensing CS4B Dark (Error code, 9741800 400FF00 is subdivided by location of sensor.) When sensing CS21A,B Dark (Error 9742100 code, 400FF00 is subdivided by location of sensor.) When sensing CS13 Dark (Error code,...
  • Page 242 NH-2700CE 7. Appendix 4) Modem Error Code Description Trouble shooting D030000 Modem is not responding Check the modem controller. The target call address has call blocking 1. Check modem cable D030100 enabled. 2. Contact to technician support team 1. Check modem cable D030200 The specified terminal identifier is invalid.
  • Page 243 NH-2700CE 7. Appendix 5) Miscellaneous Error Code Description Trouble shooting 1030100 DEV_PIN (Key data error from host) Contact to host 2000400 Vault door open Close the vault door. Check door switch. Failed to connect communication between Check if communication cable or COM port is not...
  • Page 244 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Reboot ATM 97221C6 PrintForm() offset is Invalid 2. Call your attendant 1. Reboot ATM 97221C7 Invalid Form (Too many Fields) 2. Call your attendant 1. Reboot ATM 97221D1 Media is not Found 2.
  • Page 245 NH-2700CE 7. Appendix Error Code Description Trouble shooting 1. Reboot ATM 97918XX DEV_PIN Time over Error Code 2. Call your attendant 1. Reboot ATM 97928XX DEV_PIN FATALERROR (WARNING) 2. Call your attendant 1. Reboot ATM 9799901 DOOR CHECK 2. Call your attendant 1.
  • Page 246 NH-2700CE 7. Appendix Error Code Description Trouble shooting D00B100 TRANSACTION CODE MISMATCHED Check host D00B200 SECOND FIELD ID CODE MISMATCHED Check host D00B300 FIRST DES KEY WRONG SIZE Check the terminal setting from the host. D00B400 SURCHARGE AMOUNT WRONG SIZE...
  • Page 247 NH-2700CE 7. Appendix Error Code Description Trouble shooting Line disconnected or Timeout before 1. Check modem or Lan cable D170600 receiving data from host 2. Check host 1. Check modem or Lan cable D170700 NAK retry error. 2. Check host 1.
  • Page 248 NH-2700CE 7. Appendix Error Code Description Trouble shooting F000F00 Terminal Number is not inputted Enter Terminal number. (required) F001000 Routing ID is not inputted Enter Routing ID. (required) F001600 Default master password was not changed F007F00 Invalid Exchange Rate Download the exchange rate from RMS 1.Back up journal to thumb drive...
  • Page 249 NH-2700CE 7. Appendix Error Code Description Trouble shooting E227000 Incorrect password Enter correct passwords E312300 Key is not found Check if the key is loaded 7- 28...
  • Page 250 NH-2700CE 7. Appendix 6) Description for error code organization If an error occurs, you can understand cause of error through error code and help operator to judge a situation. An example as below is forms and contents for error code “5-40047(00)”.

  • Page 251: Installation Guide

    NH-2700CE 7. Appendix 7.2 Installation Guide 7.2.1 Software Quick Installation Guide Clear NVRAM (1) NVRAM There are many important data in the NVRAM such as journals and configuration data. To clear all of configuration and journal data to the initial status, clear NVRAM after S/W installation.
  • Page 252 NH-2700CE 7. Appendix 2) Select “SYSTEM SETUP” menu 3) Select “SYSTEM CONTROL” menu 7- 31...
  • Page 253 NH-2700CE 7. Appendix 4) Select “CLEAR ALL” menu. 5) After pressing “CLEAR ALL” button, you will see the screen for selecting Australia or New Zealand. For example, if you press the “Australia” key, after all NVRAM data is cleared, the program to be installed on would be suitable for Australia.
  • Page 254 NH-2700CE 7. Appendix 7.2.2 Installation Guide for NH-2700 DIAL-UP INITIAL SETTING (1) DIAL-UP SETTING 1) Input Master password to enter main screen. 2) Select “HOST SETUP” menu. 7- 33...
  • Page 255 NH-2700CE 7. Appendix 3) Select “TELEPHONE NUMBER” menu. 4) Be sure to input the telephone numbers both in the HOST PHONE #1 and in the HOST PHONE #2 after selecting “HOST PHONE #1” and “HOST PHONE #2” menu and click ‘ENTER’ on the pinpad.
  • Page 256 NH-2700CE 7. Appendix TCP/IP INITIAL SETTING (1) TCP/IP SETTING 1) Input Master password to enter main screen. 2) Select “CUSTOMER SETUP” menu. 7- 35...
  • Page 257 NH-2700CE 7. Appendix 3) Select “SELECT PROCESSOR” menu. 4) Select “COMMUNICATION” menu. 5) Select “TCP/IP” menu and message in the COMMUNICATION box will be changed from DIALUP to TCP/IP. 6) Click ‘CANCEL’ button and SELECT PROCESSOR screen will be back.
  • Page 258 NH-2700CE 7. Appendix 7) Select “MESSAGE FORMAT” menu in the SELECT PROCESSOR screen. 8) Select “STANDARD1” menu in the MESSAGE FORMAT screen. Click ‘CANCEL’ button to go SELECT PROCESSOR screen. 7- 37...
  • Page 259 NH-2700CE 7. Appendix 9) Select “TCPIP TYPE” menu in the SELECT HOST screen. 10) Set “STANDARD” in the TCP/IP TYPE menu and set DISABLE in the SSL OPTION menu. Click ‘CANCEL’ button to go SELECT PROCESSOR screen. 11) Click ‘CANCEL’ button and CUSTOMER SETUP screen will be shown. Click ‘CANCEL’ button once more to go to the OP MAIN screen.
  • Page 260 NH-2700CE 7. Appendix 12) Select “TERMINAL IP” menu. 13) Set “DHCP EN/DISABLE” as DISABLE to activate buttons related with “STATIC IP” 14) Select “IP ADDRESS”, “GATEWAY”, “SUBNET MASK” and “DNS” and set the input values individually. 15) Select “HOST SETUP” menu in the OP MAIN screen.
  • Page 261 NH-2700CE 7. Appendix 17) Select “URL EN/DISABLE” menu in the HOST ADDRESS screen. 18) Select “HOST ADDRESS 1”, “PORT NUMBER 1”, “HOST ADDRESS 2”, “PORT NUMBER 2” in the HOST ADDRESS screen and set input values individually. 19) After finishing all settings up, press IN SERVICE button ‘1’ or CANCEL key on the pinpad in the main screen.

  • Page 262: Transaction Screen Flow

    NH-2700CE 7. Appendix 7.3 Transaction Screen Flow This chapter shows you the demonstration screen for NH-2700. 7.3.1 TRANSACTION PROCESS 7.3.1.1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader.
  • Page 263 NH-2700CE 7. Appendix 7.3.1.4 SELECT TRANSACTION This screen is for selecting transaction type the customer wants to transact such as withdrawal, balance inquiry and transfer is selected in this screen. 7.3.1.4.1 WITHDRAWAL: SELECT ACCOUNT (Cheque, Saving, Credit Card) This screen is for asking a customer which account he/she wants to withdraw.
  • Page 264 NH-2700CE 7. Appendix 7.3.1.4.2 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL This screen is for selecting the amount of withdrawal. If there is not any amount to withdraw, please select the “OTHER” key and can input the amount the customer would like to withdraw.
  • Page 265 NH-2700CE 7. Appendix 7.3.1.4.3 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT This screen is for asking a customer whether he/she wants to get the receipt or not. 7.3.1.4.4 WITHDRAWAL: FEE NOTICE This screen shows a customer the information of surcharge. 7- 44...
  • Page 266 NH-2700CE 7. Appendix 7.3.1.4.5 WITHDRAWAL: CONNECTING HOST This screen shows that the transaction is in progress. 7- 45...
  • Page 267 NH-2700CE 7. Appendix 7.3.1.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY This screen shows that his/her request amount is being dispensed and to notify the customer to take his/her money. 7- 46...
  • Page 268 NH-2700CE 7. Appendix 7.3.1.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT This screen shows that his/her transaction record is being printed and to notify the customer to take his/her receipt. 7- 47...
  • Page 269 NH-2700CE 7. Appendix 7.3.1.4.8 WITHDRAWAL: THANK YOU This screen shows that the transaction has been successfully completed. 7- 48...
  • Page 270 NH-2700CE 7. Appendix 7.3.1.4.9 INQUIRY: SELECT ACCOUNT TO INQUIRE This screen is for asking a customer which account he/she wants to inquire 7.3.1.4.10 INQUIRY: SELECT RECEIPT PRINTING OR NOT This screen is for asking a customer whether he/she wants to get the receipt or not.
  • Page 271 NH-2700CE 7. Appendix 7.3.1.4.11 INQUIRY : FEE NOTICE This screen shows the information of surcharge. 7.3.1.4.12 INQUIRY: CONNECTING HOST This screen shows that the transaction is in progress. 7- 50...
  • Page 272 NH-2700CE 7. Appendix 7.3.1.4.13 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT This screen shows that his/her transaction record is being printed and to notify the customer to take his/her receipt. 7- 51...
  • Page 273 NH-2700CE 7. Appendix 7.3.1.4.14 INQUIRY: THANK YOU This screen shows that the transaction has been successfully completed. 7- 52...

  • Page 274: Supported Usb Memory And Hub

    NH-2700CE 7. Appendix 7.4 Supported USB Memory and HUB 7.4.1 USB Memory 7.4.1.1 Supported USB Memory Vendor Modem Model Memory Remarks Sony Corporation Storage Media 512MB (VID:0x054C) (PID:0x0243) SMI Corportation USB Disk 512MB (VID:0x090C) (PID:0x1000) Kingston Data Traveler 512MB (VID:0x0951)
  • Page 275 NH-2700CE 7. Appendix 7.4.2 Supported USB HUB Types Vendor Modem Model VID(HUB CHIP Vendor) Macsense UH-Mini4i 0x05E3(Genesys Logics inc) 0x0606 Connectivity INLAND Inland USB2.0 HUB 0x0409(NEC Corporation) 0x005A VAKO USB 2.0 Aluminum 0x05E3(Genesys Logics inc) 0x0606 International Inc I.Connector(PPA PPA Int'l...

  • Page 276: Advertisement Image Update Guide

    NH-2700CE 7. Appendix 7.5 Advertisement Image Update Guide 7.5.1 Preparation Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update advertisement images. 7.5.1.1 Supported Image Format The following table describe the supporting format of welcome advertisement image...
  • Page 277 NH-2700CE 7. Appendix Screen #5 TranAdv_05.jpg \ATM\Advertisement\1024_600 Screen #6 TranAdv_06.jpg \ATM\Advertisement\1024_600 7.5.1.2 Updating your own UpdateInfo.dat (Optional) Advertisement images are updated using the software update program. While updating program proceeds, a line of message shows up in the main screen. If you want to change the message, just edit UpdateInfo.dat.
  • Page 278 NH-2700CE 7. Appendix 7.5.1.3 Makeing SW Update media 1) Make “UPDATE” folder in the USB memory drive or the SD Card. 2) Make “NH2700CE” folder in the “UPDATE” folder. 3) Make “PATCH” folder in the “NH2700CE” folder. 4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional) 5) Make “ADVERTISEMENT”...
  • Page 279 NH-2700CE 7. Appendix The following picture describes the layout of the USB Drive or SD Card. 7- 58...
  • Page 280 NH-2700CE 7. Appendix 7.5.2 Execute updating 7.5.2.1 Software Update Advertisement images can be installed or updated by Software Update tool in supervisor menu. You can update advertisement images by software downloading with MoinView server. Please refer to the MoinView manual for the detail downloading functionality.
  • Page 281 NH-2700CE 7. Appendix 3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”. 4) Press left function key, “YES”. When “YES” button is selected, new software in USB drive is transferred to a dedicated directory(ATM) and ATM will start to reboot automatically.
  • Page 282 NH-2700CE 7. Appendix 7.5.2.2 Enable Welcome Advertisement You can enable or disable Welcomoe Advertisement in the supervisor menu. 1) Press CUSTOMER SETUP button 7- 61...
  • Page 283 NH-2700CE 7. Appendix 2) Press “WELCOME ADVERTISEMENT” button 3) Press “WELCOME ADVERTISEMENT” button 7- 62...
  • Page 284 NH-2700CE 7. Appendix 4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key. 7- 63...
  • Page 285 NH-2700CE 7. Appendix 7.5.2.3 Enable Transaction Advertisement You can enable or disable Transaction Advertisement in the supervisor menu. 1) Press CUSTOMER SETUP button 7- 64...
  • Page 286 NH-2700CE 7. Appendix 2) Press “ADVERTISEMENT” button 3) Press “TRANSACTION ADVERTISEMENT” button 7- 65...
  • Page 287 NH-2700CE 7. Appendix 5) You can enable or disable transaction dvertisement images to view by pressing “SCREEN” Key. 7- 66...
  • Page 288 NH-2700CE 7. Appendix 7.5.3 Making MoniView update media All supported image formats refer to “Supported Image Format” 1) Make “PATCH” folder. 2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional) 3) Make “ADVERTISEMENT” folder in the “PATCH” folder. 4) Make “1024_600” folder in “ADVERTISEMENT” folder.
  • Page 289 NH-2700CE 7. Appendix The following picture describe the layout of Zip file And you can download the “Patch.zip” using MoniView. 7- 68...

  • Page 290: Background Image Update Guide

    NH-2700CE 7. Appendix 7.6 Background Image Update Guide 7.6.1 Preparation Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update advertisement images. 7.6.1.1 Supported Image Format The following table describe the supporting format of change background image...
  • Page 291 NH-2700CE 7. Appendix 7.6.1.3 Makeing SW Update media 1) Make “UPDATE” folder in the USB memory drive or the SD Card. 2) Make “NH2700CE” folder in the “UPDATE” folder. 3) Make “PATCH” folder in the “NH2700CE” folder. 4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional) 5) Make “SCREEN”...
  • Page 292 NH-2700CE 7. Appendix 7.6.2 Execute updating 7.6.2.1 Software Update Advertisement images can be installed on or updated by Software Update tool in supervisor menu. You can update advertisement images by software downloading with MoinView server. Please refer to the MoinView manual for the detail downloading functionality.
  • Page 293 NH-2700CE 7. Appendix 3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”. 4) Press left function key, “YES”. When “YES” button is selected, new software in USB drive will be transferred to a dedicated directory(ATM) and ATM will start to reboot automatically.
  • Page 294 NH-2700CE 7. Appendix 7.6.2.2 Setup change background You can set up change background option in the supervisor menu. 1) Press CUSTOMER SETUP button 7- 73...
  • Page 295 NH-2700CE 7. Appendix 2) Press “OPTIONAL FUNCTION 2” button 3) Press “SCREEN SERVICES” button 7- 74...
  • Page 296 NH-2700CE 7. Appendix 4) Press “CHANGE BACKGROUND” button 5) You can set up change background images to view by pressing “SCREEN” Key or “DEFAULT SCREEN”. 7- 75...
  • Page 297 NH-2700CE 7. Appendix 7.6.3 Making MoniView update media All supported image format refer to “Supported Image Format” 1) Make “PATCH” folder. 2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional) 3) Make “SCREEN” folder in the “PATCH” folder. 4) Make “Backs” folder in “SCREEN” folder.

  • Page 298: Weather Service Guide

    NH-2700CE 7. Appendix 7.7 Weather Service Guide ATM from the idle screen, a feature that will display weather information.Weather information set up and updated only by MoniView, ATM displaying weather information for today and tomorrow that gives How to register and update detailed weather information, please see the manual of MoniView.

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