Sip Survivability Feature Does Not Start: Enable Fails; Ssm Stuck In Backup Mode - Avaya 2330/4134 Troubleshooting Manual

Figure 21: show chassis sample output for PVM module

SIP survivability feature does not start: enable fails

Possible cause: Bind IP address for SIP survivability not configured.
Solution: Before enabling the SIP survivability, bind IP address for the SIP survivability should
be configured. This is the IP addresses on which SIP survivability module (SSM) expects to
receive SIP messages. Configure the bind IP address for SIP survivability using bind ip
command under configure/voice/service/voip/ssm.
Figure 22: Sample output for SSM enable
Figure 23: Sample Bind IP configuration for SSM

SSM stuck in backup mode

Possible cause 1: SIP server for SSM not configured.
Verify the central SIP server or keepalive server configuration for SIP survivability using show
ssm sip-server configuration. If none is configured, configure the SIP server or keepalive server
for the deployment using the keepalive-server CLI command under configure/voice/service/
voip/ssm/sip-server.
Troubleshooting
Common issues
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