Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual page 64

NetPerformer SDM-8400 Hardware Installation Guide
11.Memotec is not responsible for any storage fees that shipping companies may
12.The Distributor/Business Partner (or direct purchaser) is responsible for all
A fixed charge established for each product will be imposed for all equipment
returned for warranty repair where Memotec cannot identify the cause of the
reported failure. The fee for this service is defined in the current "Memotec Service
Programs" document, identified as "No Problem Found Fee".
Memotec also offers a Warranty Extension Service for most products, providing
yearly extensions to the Standard Warranty Period. All the terms of this Standard
Warranty Policy apply for the warranty extension period for an additional price.
The price and the additional benefits of the Warranty Extension Service are
described in the "Memotec Service Programs" document.
Repaired units benefit from the standard guarantee for a period of 90 days, or until
the end of the Standard Warranty Period, whichever is the later date.
Standard Warranty Period for Specific Memotec Product Lines (other than
software)
CX-U, CX-UA, NP (Net performer), AG (AccessGate) – 24 months
FX, WX, Legacy CX – 12 months
NMS and Third Party Sourced Equipment – 12 months, or differently as specified
in quotation.
Limited Software Warranty
Software is warranted to substantially conform to Memotec's specifications for a
limited period of ninety (90) days from the date of delivery. Memotec's sole
obligation under this warranty shall be limited to using its best commercial efforts
to correct such Software as soon as practical after Distributor/Business Partner or
end-user has notified Memotec of such defects. Memotec does not warrant that
operation of any of the Software shall be uninterrupted or error-free or that
functions contained in the licensed Software shall operate in combinations which
may be selected for use by the Distributor's/Business Partner or end-user or meet
the Distributor's/Business Partner's or end-user's requirements. No warranty shall
apply to any Software that is modified without Memotec's prior written consent.
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charge nor for any delay caused by lack of information on Product that is
returned.
custom and shipping fees related to the returned Product.
Memotec Inc.