Troubleshooting Tips - Comtech EF Data Memotec NetPerformer SDM-8400 Hardware Installation Manual

NetPerformer SDM-8400 Hardware Installation Guide
5.1

Troubleshooting Tips

Unit does not start,
with:
PWR LED off
ST LED off
AL LED off
Unit does not start,
with:
PWR LED amber
ST LED any state
AL LED any state
Unit starts, with:
PWR LED green
ST LED any state
AL LED red
Unit starts, with an
alarm message of the
type:
An error has
occurred
(0x00100000
0xC0000002),
please call the tech-
nical support.
5-2
Symptom Possible Problem
No power to unit
Unit may be faulty
A software reset occurred
A hardware error occurred
Table 5-1: Troubleshooting symptoms, problems, and solutions
Solution
Make sure power cord is properly
plugged into the power inlet on the
unit, and the power outlet on the
wall
Check power cord and replace
immediately if damaged
Make sure power outlet has power
Contact Technical Support for
assistance (see "Technical Sup-
port" on page 1-6)
Enter DA at the console command
line to view the alarms
If a soft start (rst) alarm has been
logged with the notation M=xx
A=xx D=xx, enter ER to dump the
Exit Record. Send to NetPer-
former Technical Support
Enter CE (Clear ERR/DIAG LED)
to turn the AL LED off
Enter DA at the console command
line to view the alarms
Contact Technical Support and
provide alarm codes
Memotec