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Problem
The device
The AC adapter or the
cannot be
charger is not connected
charged.
properly.
The device is not placed
on the charger properly.
The device is under
high heat or cold
temperatures.
Power cut off
The battery is depleted.
during use.
The battery indicator
lights orange.
The device power will
automatically turn off
after:
• 30 minutes of therapy is
• the therapy has not
• the pad has been
Possible cause
complete.
started within 3 minutes.
removed from below
your knee.
5. Troubleshooting
Solution
Check to ensure that the AC adapter
is properly connected to the
charger.
Check if the AC adapter is
connected to an electrical outlet.
Place the device properly on the
charger. Make sure there are no
foreign objects on the charger area.
Under high heat or cold
temperatures, the battery may stop
charging and it may take more time
to be fully charged.
Charge the battery fully.
• Check if the therapy has already
finished.
• Press [+] button after turning the
power on.
• Check to make sure the pad
is placed on below your knee
correctly.
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