Message Waiting Indicator - Avaya J169 Manual

Your phone displays the following information: "caller_ID info→ VDN_name", where "caller_ID
info" is the calling party identification, if available, and "VDN_Name" is the administered name of
the active VDN before delivery to you. The active VDN for an unanswered redirected call, along
with a Call Redirected (CR) indicator, is displayed for an incoming call, as is the case for calls that
are received from Routing On No Answer (RONA) redirection.
ASAI UUI
When you receive a call with User-to-User Information (UUI), the UUI Info feature button is lit on
the phone screen. When you press the UUI Info key, the UUI icon is displayed, followed by the
UUI information. The UUI icon is used to distinguish UUI information from other call information,
such as collected digits.
Collected digits
If collected digits are associated with the incoming call, the digits are displayed on the Agent
Status line, without requiring any action on your part. The Info icon is displayed, followed by the
collected digits information.
When this information is cleared from the Agent Status line is dependent on your system
configuration.
Incoming call ring alert type
• All internal ACD or DAC calls rings with an internal alert type.
• All external ACD or DAC calls rings with an external alert type.
• All internal ACD or DAC priority calls rings with a priority alert type.
• All phones while receiving a supervisor assist call rings with priority alert.

Message Waiting Indicator

An illuminated red LED in the upper-right corner of your phone and the Message Button on the
phone faceplate indicate you have unopened voice mail messages. If Visual Alerting is enabled,
the corner LED also flashes when you receive an incoming call. Depending on your system
configuration, the message waiting indicators indicate messages either for the phone extension, or
for the Agent LoginID after agent login. When configured for Agent LoginID, the message waiting
indications are for the agent when the agent is logged in. Immediately after agent login, the screen
displays MWI is indicated for the Agent ID or MWI is indicated for the
extension.
April 2018 Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
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