Viewing The Presence Status Of Your Contacts - Avaya J169 Manual

Call Center phone opertions
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Related links
Presence on page 23

Viewing the Presence status of your contacts

Before you begin
• Ensure that the feature is activated by the administrator.
• Set Track Presence option to Yes when you add or edit a contact in the Contacts list.
Procedure
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Scroll to the required contact.
The phone displays the corresponding presence icon of the contact.
Related links
Presence on page 23
April 2018
Status
Available
On a call
Busy
Away
Do not Disturb
Out of Office/Offline
Unknown
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
Description
User is available and can
communicate.
User is on a call.
User is busy.
User is away from the phone.
User does not want to
communicate.
Out of Office: User is out of office.
Offline: User wants to appear
invisible.
The presence status of the user is
unknown or the phone is not
registered.
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