Session Manager Troubleshooting; Troubleshooting Scenarios - Avaya 96X1 Series Using Instructions

Event type Event description
5079 SO-Coach-already
active
5080 SO-Coach-invalid no-
talk
5081 Unsupported CMS
release
5082 Unsupported AAPC
release
5083 SO-Coach-In
conference
5084 SO-Coach-in wait-
state
5085 SO-Coach-not serv-
obsrvng

Session Manager troubleshooting

Use SIP message tracing to troubleshoot Session Manager instances. The SIP Trace Viewer
displays SIP message trace logs based on the configured filters.
For information about SIP tracing, see Maintaining and Troubleshooting Avaya Aura
Manager.

Troubleshooting scenarios

Problem
You cannot register stations.
June 2019
Explanation
The maximum number of coaches are on the call: one.
Cannot coach in the Service Observe No Talk mode.
CMS release read from PREC is no longer supported and was
blanked out.
AAPC release read from PREC is no longer supported and was
blanked out.
Cannot coach during conferences.
Cannot coach until Service Observer is active on a call.
Service Observing must be activated in order to use Coaching.
Troubleshooting actions
• Check that the Communication Manager signaling group and
Session Manager media server have a consistent media type
(TCP/TLS).
• Check that the Off-PBX-Telephone Station-Mapping screen has
the correct trunk.
• Check that the deskphone has the correct sip-server IP address.
Using 96X1 SIP agent deskphones with Call Center Elite
Comments on this document? infodev@avaya.com
Session Manager troubleshooting
®
Session
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