Troubleshooting - Philips DVP620VR/05 User Manual

WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the sys-
tem as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.
Problem
No power
No picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
No sound and picture
Picture freezes momentarily during
playback
Disc can't be played
No return to start-up screen when disc is
removed
The DVD/VCR does not respond to the
remote control
Buttons do not work or DVD/VCR stops
responding
DVD/VCR does not respond to some
operating commands during playback.
DVD/VCR cannot read CDs/DVDs
The DVD/VCR switches from DVD mode
to VCR mode after 35 minutes
The VCR do not record a TV program
The DVD/VCR do not perform a timer
The motor (cylinder) rotates even when
tape playback is stopped
You cannot insert a tape
You cannot remove a tape
DVD/VCR ejects the tape when you press
RECORD or TIMER SET for a timer
recording.
If you are unable to remedy a problem by following these hints, consult your dealer or service centre (HOTLINE).
Solution
– Check if the AC power cord is properly connected.
– Check if the TV is switched on.
– Check the video connection.
– Sometimes a small amount of picture distortion may appear.This is not a mal-
function.
– Connect DVD/VCR directly to the TV.
– Make sure the disc is compatible with the DVD/VCR.
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check the digital connections.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
– Check that the SCART cable is connected to the correct device (See
Connecting to a TV)
– Check the disc for fingerprints/scratches and clean with a soft cloth wiping from
centre edge.
– This may happen when you use the disc recorded in the non-seamless manner.
This is not a malfunction.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– Reset the unit by switching the DVD/VCR off, then on again.
– Aim the remote control directly at the sensor on the front of the DVD/VCR.
– Reduce the distance to the DVD/VCR.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/– signs) as indicated.
– To completely reset the DVD/VCR, unplug the AC cord from the AC outlet for
5-10 seconds.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc.
– Use a commonly available cleaning CD/DVD to clean the lens before sending
the DVD/VCR for repair.
– Playback will stop for more than 35 minutes and no button is pressed.
– Make sure the tape has a record tab.
– Make sure the DVD/VCR is in VCR position.
– Check the TV and the DVD/VCR channel are similar.
– Make sure the recording start and stop times are set correctly.
– Make sure the tape has a record tab.
– Make sure the clock is set.
– The DVD/VCR may not perform or continue a timer recording if the power
fails for more than 1 minute.
– To enable quick play mechanism, the cylinder will rotate for about five minutes.
This is normal.
– Insert a tape, window side up with the record tab facing you.
– Gently push on the center of the tape when putting into the DVD/VCR.
– Make sure the power plug is completely connected to a power outlet.
– Make sure the tape has a record tab.

Troubleshooting

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