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Troubleshooting and FAQs
12.1
General problems
12.1
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
Possible cause
The device is not
There is no power supply
operational.
to the device.
The external monitor
The monitor is switched
remains dark.
off.
The monitor is in
"powersave" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not
connected.
The mouse pointer
The mouse driver is not
does not appear on
loaded.
the screen.
The mouse is not
connected.
Wrong time and/or
date on the PC.
Although the BIOS
The backup battery is
setting is OK, the time
dead.
and data are still
wrong.
Panel PC IL 77
Operating Instructions, Edition 10/2004, A5E00339979-01
To correct or avoid error
Check the power supply, the power cord or the power plug.
Switch on the monitor.
Press any key on the keyboard.
Increase the screen brightness. For detailed information, refer to the
monitor operating instructions.
•
Check whether the power cord has been properly connected to
the monitor and to the system unit or to the grounded shockproof
outlet.
Check whether the monitor cable has been properly connected to
•
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cord is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also
check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
1. Press <F2> within the boot sequence to open the BIOS Setup.
2. Set the time and date in the setup menu.
In this case, please contact your technical support team.
12
12-1
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