Resolving A Hardware Problem - IBM Power System 8335-GCA Manual

v No: Go to "Collecting diagnostic data" on page 109. Then, go to "Contacting IBM service and
support" on page 110. This ends the procedure.
5. Use one of the following options to display the SEL details for the sensor:
Note: You must specify the SEL record ID in hexadecimal format. For example: 0x1a.
v To display SEL details by using an in-band network, enter the following command:
ipmitool sel get <SEL record ID>
v To display SEL details remotely over the LAN, enter the following command:
ipmitool -I lanplus -U <username> -P <password> -H <BMC IP address or BMC hostname> sel get <SEL record ID>
6. The sensor ID field contains sensor information in the sensor name (sensor ID) format. Record the
sensor name, sensor ID, and event description. Then, use this information to determine the service
action to perform:
v If your system is an 8335-GCA or 8335-GTA, go to "Identifying a service action by using sensor and
event information for the 8335-GCA and 8335-GTA" on page 37 to determine the service action to
perform. This ends the procedure.
v If your system is an 8335-GTB, go to "Identifying a service action by using sensor and event
information for the 8335-GTB" on page 57 to determine the service action to perform. This ends the
procedure.
v If your system is an 8348-21C, go to "Identifying a service action by using sensor and event
information for the 8348-21C" on page 78 to determine the service action to perform. This ends the
procedure.

Resolving a hardware problem

Learn how to identify the service action that is needed to resolve a hardware problem.
1. If you have not already done so, manually boot the system.
2. Go to "Identifying a service action by using system event logs" on page 27. Then, continue with the
next step.
3. Was a service action identified?
If Then
Yes: Continue with the next step.
No: Go to step 5.
4. Did the service action fix the problem?
If Then
Yes: This ends the procedure.
No: Go to step 5.
5. Go to "Resolving a GPU, PCIe adapter, or device problem" on page 13. Then, continue with the next
step.
6. Was a service action identified?
If Then
Yes: Continue with the next step.
No: Go to "Collecting diagnostic data" on page 109. Then, go to "Contacting IBM service and
support" on page 110. This ends the procedure.
7. Did the service action fix the problem?
12
Problem analysis, system parts, and locations for the 8335-GCA, 8335-GTA, 8335-GTB, and 8348-21C